PROFESSIONAL SERVICESOUR COMPANYCAREERS
CONTACT
PROFESSIONAL SERVICESOUR COMPANYCAREERS
CONTACT

A Company Is Only
As Good As Its People

All Current Positions

Rated among Built In's 2026 Best Midsize Places to Work in Chicago and in the US.

OVERVIEWCULTURELEADERSHIPCAREERSINTERNSHIPSLOCATIONS

Working at Vail

Vail’s technology makes millions of voice interactions better every day. Are you ready to join the conversation?

Telecommunications has drastically evolved since our founding in 1991, but so has our technology. We’re growing and looking for passionate employees to join our team.

Don’t see a position that matches your skill set? Vail is continuously recruiting and open positions can change frequently, so check back periodically or get in touch with an email torecruiting@vailsys.comand let us know how you can contribute to Vail.

Open Positions

All Positions

Technical Project Manager II

Project Management | Greater Chicago Area | Full-Time

Software Engineer, Test & Infrastructure II (Bilingual Spanish)

QA Team | Greater Chicago Area | Full-Time

Software Engineer, Test & Infrastructure III

QA Team | Greater Chicago Area | Full-Time

Software Engineer, Test & Infrastructure II (Bilingual Spanish)

QA Team
Greater Chicago Area
Full-Time
Apply Now

Who You Are

You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and you’re always growing through peer reviews, knowledge sharing, and mentoring. You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren’t just buzzwords, but the way you work.  If you love building robust, high-throughput test platforms as much as we do, we’d love to hear from you!
 
At Vail, our QA Engineering team is deeply technical — we don’t just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do.
 
As a Software Engineer, Test & Infrastructure II, you will be doing both English and Spanish QA testing of call flows and writing automated test cases.

Please note: This position requires fluency in both English and Spanish.

Required Spanish proficiency: C1 CEFR or higher (or equivalent). You must be able to understand and evaluate complex spoken and written Spanish, identify linguistic and localization issues in call flows, and accurately validate Spanish-language user experiences.

What You’ll Do
  • Design and Extend Automation Frameworks: Build maintainable, modular test infrastructure in Python, Perl, Java, or Ruby that adapts to evolving APIs and systems.
  • Develop Advanced Test Suites: Own automation for complex functional, integration, and regression scenarios across distributed microservices and telephony systems.
  • Validate Real-Time Systems: Contribute to test harnesses that validate signaling flows (SIP, RTP, SDP, WebRTC) and API transactions under varying network conditions.
  • Enhance CI/CD Integration: Implement, optimize, and maintain automated test pipelines in Jenkins or similar systems, including containerized and Kubernetes-based environments.
  • Collaborate Across Disciplines: Partner with developers, QA peers, and DevOps engineers to ensure tests are integrated early in the release cycle and deliver meaningful insights.
  • Analyze Failures & Root Causes: Use log aggregation tools, packet captures, and dashboards (e.g., Kibana, Grafana) to diagnose failures and improve coverage or resiliency.
  • Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to generate and validate test data, interpret automation results, and measure performance.
  • Mentor & Share Knowledge: Help guide junior engineers in automation practices, framework design, and debugging strategies.
  • Drive Continuous Improvement: Identify gaps in test coverage, reliability, and efficiency—propose and implement technical solutions that raise QA maturity.

    • Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
  • Education: Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
  • Experience: Typically, 2–5 years in software development, test automation, or QA infrastructure engineering.
  • Spanish proficiency: C1 CEFR or higher (or equivalent).
  • Programming Skills: Strong proficiency in one or more of Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript
  • Frameworks & Tools: Experience with JUnit, TestNG, PyTest, RSpec, Cucumber, or equivalent automation frameworks.
  • CI/CD & Containers: Working experience with Jenkins (or similar), Docker, and basic Kubernetes workflow (jobs, pods, Helm charts).
  • Systems Knowledge: Familiarity with distributed architectures, API testing, and network-level debugging.
  • Telecom/Media (Preferred): Exposure to SIP/SDP/RTP, WebRTC, or similar signaling and media systems.
  • Databases: Solid understanding of SQL and NoSQL databases for data-driven testing.
  • Analytical Skills: Strong problem-solving mindset, able to triage and isolate issues across multiple layers of the stack.
  • Collaboration: Experience in Agile environments; comfortable contributing to cross-functional sprint work, code reviews, and retrospectives.

    • Perks & Benefits

    • Health

      When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

    • Financial/Savings

      We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

    • Work/Life Balance

      With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

    • Vacation

      We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

    • Wellness

      We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

    • Have Some Fun!

      We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.