Professional Services
Expert Support for Your Business Voice Solution – From Strategy to Scale
Build, launch, and evolve mission-critical communications solutions with Vail Professional Services. From strategy and implementation to testing, optimization, and ongoing support, our experts give enterprise teams the expertise to move faster and get more from their voice systems.
Solutions Built Around Your Priorities
Whether you choose to leverage our communications stack or work within your own, we combine our proven, results-driven methodology with a deep understanding of your business to stand up the ideal communications application.
Managed Vendor Relationships
We manage the complexity of third-party vendors — from contracts and negotiations to integrations and ongoing system management — so you don’t have to.
Proven Success, Dedicated Team Model
With a 90% customer retention rate, we’ve earned the trust of some of the world’s leading brands by developing a deep familiarity with existing code, processes, and business needs, driving lasting value and exceeding performance expectations.
Rapid Release Schedule
Our agile development approach ensures seamless alignment with your business objectives, delivering monthly updates to keep pace with your evolving needs and drive continuous value.
Digital Consulting & Advisory
Turn strategic vision into impactful business outcomes
Our experts specialize in bridging the gap between your business and tech strategy. We assess your CX performance, provide executive insights into your application’s usability, and craft a strategic plan for sustainable growth.
- Journey mapping
- Competitive benchmarking
- Usability testing
Agile Technology Implementation
Get expert support anywhere in your software lifecycle
Bring Vail in wherever you need us. We can lead the entire engagement or strengthen your existing team at critical points in the lifecycle, providing as much or as little engineering support as you need.
Align business goals, requirements, and technical needs.
Define architecture, workflows, integrations, and experiences.
Develop, connect, and test your solution in real-world conditions.
Prepare your team, migrate assets, and deploy with confidence.
Monitor performance, resolve issues, and continuously improve.
System Monitoring & Management
Outsource your IT administration
Reduce IT overhead and risk with full system management and monitoring from our U.S.-based, 24/7/365 NOC. Our team monitors and optimizes mission-critical telecom systems, manages traffic spikes, and resolves issues before they escalate—including those involving third-party providers. When you’re ready to bring IT in-house, we ensure a smooth handoff.
Technical Account Management
Maximize value with trusted, strategic advisors
Your Technical Account Manager (TAM) provides dedicated support to optimize your contact center’s performance and maximize your investment. They assess your setup, troubleshoot issues, and offer actionable recommendations that keep every solution aligned to your business goals.
Pilot Testing & Validation
Put your technology to the test before you invest
Validate new solutions before deployment and keep production changes running smoothly. Vail combines pilot and UAT testing to prove technology in real-world conditions with automated regression testing to catch issues as you evolve it—reducing risk, downtime, and manual effort for confident investment.
Analytics & Reporting
Unlock actionable insights and drive continuous growth
Gain full visibility into customer interactions with monthly reports, customizable tools, and graphical dashboards. Access performance metrics, SIP call events, customer feedback, and sentiment analysis to make data-driven decisions, optimize processes, and drive loyalty.
Our platform seamlessly integrates with historical data to provide a unified view, uncovering trends and growth opportunities.
Bring the challenge. We’ll bring the team.
Whether you need targeted expertise or end-to-end delivery, Vail gives you the people, technology, and support to move from idea to impact. Vail works alongside your existing technology, vendors, and partners, not around them, helping you improve performance without unnecessary infrastructure changes.