<div><b style="font-size: 18px;">Don't see an opening that's right for you? It's probably coming! </b></div><div>Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. </div><div><br></div><div>Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. </div><div><br></div><div><span style="font-size: 10px;">#BI-Hybrid</span></div>

Don't see an opening that's right for you? It's probably coming! 
Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. 

Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. 

#BI-Hybrid


All Teams

<div><b style="font-size: 18px;">Who You Are</b></div><div><span style="font-size: 16px;">Interested in developing automated functional and load tests against Vail’s products’ web applications?</span></div><div><br></div><div><span style="font-size: 16px;">Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy, and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle.&nbsp;</span></div>

Who You Are
Interested in developing automated functional and load tests against Vail’s products’ web applications?

Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy, and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle. 


<li>Lead team members in accomplishing project deliverables and provide training and mentoring to junior employees</li><li>Develop software using Perl, Python, Java, or other languages to create automated functional and load tests against products’ web applications</li><li>Use tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails, and Angular&nbsp;</li><li>Design, code, troubleshoot and debug</li><li>·Research new technologies or industry best practices and share new insights</li><li>Coordinate with internal IP telephony and web product teams to accomplish coding deliverables</li>

<li>Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience</li><li>5-8+ years of experience in a software development role&nbsp;</li><li>Must be able to develop software independently</li><li>A strong understanding of Object-Oriented software development techniques</li><li>Proficiency with Ruby, Java, C# / .NET, C++, JavaScript, Python or other OO languages</li><li>Experience with 1+ test framework such as JUnit, NUnit, TestNG, RSpec or Cucumber</li><li>Familiarity with Linux and Windows</li><li>An ability to solve complex problems in a short amount of time</li><li>Experience with Selenium Webdriver and Grid</li><li>Experience with Jenkins or other build server</li><li>Web development experience using 1+ JavaScript frameworks (e.g., jQuery, Angular)</li><li>Experience in Software integration</li><li>Experience with tools like Grafana, Thanos, Kibana</li><li>Experience with Agile development practices, preferred</li><li>Experience with TDD, BDD or ATDD, preferred</li><li>Experience with Git, preferred</li><li>Experience with SQL Server or other database, preferred</li><li>Experience with Unix shell scripting, preferred</li><li>Experience leading or managing a team of developers, preferred</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications.  

<div><i>The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.</i></div>

The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.


Senior Software Engineer, Test & Infrastructure

QA Team

<div><b style="font-size: 18px;">Who You Are</b></div><div><span style="font-size: 16px;">Interested in&nbsp;monitoring servers and hardware and ensuring applications&nbsp;are functioning without errors on Vail’s&nbsp;highly available&nbsp;telephony&nbsp;voice platform and network that spans multiple sites and 2000+ nodes?</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">As a NOC Technician,&nbsp;you would&nbsp;provide&nbsp;system and network operations support in a 24/7 NOC. You will&nbsp;also&nbsp;be expected to troubleshoot detected errors&nbsp;in a carrier-grade hosting environment&nbsp;to&nbsp;locate&nbsp;the root of the problems&nbsp;and communicate those issues to the&nbsp;appropriate internal&nbsp;teams. Depending on the nature of the problem, you would either provide teams with the&nbsp;appropriate resources&nbsp;to resolve the errors or resolve the issue yourself. The role requires shift work. NOC Technicians are on a 3-week rotation, 2 weeks working 3 or 4 days per week for 12-hour on-site shifts and a 1-week flex schedule.</span></div>

Who You Are
Interested in monitoring servers and hardware and ensuring applications are functioning without errors on Vail’s highly available telephony voice platform and network that spans multiple sites and 2000+ nodes?
 
As a NOC Technician, you would provide system and network operations support in a 24/7 NOC. You will also be expected to troubleshoot detected errors in a carrier-grade hosting environment to locate the root of the problems and communicate those issues to the appropriate internal teams. Depending on the nature of the problem, you would either provide teams with the appropriate resources to resolve the errors or resolve the issue yourself. The role requires shift work. NOC Technicians are on a 3-week rotation, 2 weeks working 3 or 4 days per week for 12-hour on-site shifts and a 1-week flex schedule.


<li>Continually monitor the applications, platforms, and servers throughout the entire shift, using tools such as Nagios, Alerta, and Observium.</li><li>Check on the network status of the hardware to ensure connections are maintained.&nbsp;</li><li>Identify where the platform is having issues when the monitoring system sends out alerts, such as when performance-related resources are low or disk space is full.&nbsp;</li><li>Troubleshoot to determine what the error is and where it is coming from by completing tasks like calling the numbers listed in the error to try to replicate the problem.&nbsp;</li><li>Determine what requires action when issues arise.&nbsp;</li><li>Triage the issue to the relevant personnel for immediate and efficient problem resolution.</li><li>Create tickets in the queue for the relevant teams, including documenting all details associated with the issue.</li><li>Resolve issues that can handled by the NOC team immediately (e.g., running commands).&nbsp;</li><li>Create tickets to open error investigations when the problem will take an extended amount of time and resources to fix.</li>

<li>A Bachelor’s degree in Computer Science, Information Technology, or a related degree.</li><li>2+ years of experience in an Information Technology role.&nbsp;</li><li>Experience in a customer-facing role.&nbsp;</li><li>Experience with system monitoring and troubleshooting.&nbsp;</li><li>Familiarity with the Linux operating system.&nbsp;</li><li>Knowledge of log navigation.</li><li>Experience with monitoring tools, such as Nagios.&nbsp;</li><li>Knowledge of networking (i.e., TC/IP and OSI model).</li><li>Knowledge of computer hardware and remote-in features.</li><li>Familiarity with terminals and terminal commands (e.g., Ping).&nbsp;</li><li>Experience with the MS Office suite.&nbsp;</li><li>Basic familiarity with 1+ scripting languages (e.g., Python).</li><li>Excellent verbal and written communication and customer service skills.</li><li>Certifications relevant to the IT industry (e.g., CompTIA, Network Plus, etc.), preferred.</li><li>Proficiency with Python, preferred.</li><li>Proficiency with Nagios, or other monitoring tools, preferred.</li><li>Proficiency with Juniper network equipment, preferred.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications. 

<div><i style="font-size: 11pt;">The base salary range provided is determined by market data matched to the job description and the level of the position based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.&nbsp;</i></div>

The base salary range provided is determined by market data matched to the job description and the level of the position based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided. 


Network Operation Center Technician – Night Shift

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