<div><b>Who You Are</b>&nbsp;</div><div>As a Senior UX Design Researcher, you will have the unique opportunity to drive and establish the research practice within a growing user experience practice which advocates for user-centered design and evangelizes the value, practical application, and integration of UX design research across the organization. &nbsp;</div><div>&nbsp;</div><div>As we continue to rapidly grow across multiple dimensions, including our customer base and product offerings, we are seeking a passionate and motivated Senior UX Design Researcher to develop and lead our UX research practice. The ideal candidate will have experience collaborating effectively with project managers, lead developers, and senior UX/UI designers.&nbsp;&nbsp;</div><div>&nbsp;</div><div>As a Senior UX Design Researcher, you will be responsible for designing and executing research studies, analyzing data, and communicating insights to stakeholders. You will be expected to develop a mastery of a comprehensive toolkit of both qualitative and quantitative research methodologies to come up with creative research solutions as needed. You will collaborate with product managers, lead developers, and senior UX/UI Designers to continuously improve the user experience of our products.&nbsp;&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are 
As a Senior UX Design Researcher, you will have the unique opportunity to drive and establish the research practice within a growing user experience practice which advocates for user-centered design and evangelizes the value, practical application, and integration of UX design research across the organization.  
 
As we continue to rapidly grow across multiple dimensions, including our customer base and product offerings, we are seeking a passionate and motivated Senior UX Design Researcher to develop and lead our UX research practice. The ideal candidate will have experience collaborating effectively with project managers, lead developers, and senior UX/UI designers.  
 
As a Senior UX Design Researcher, you will be responsible for designing and executing research studies, analyzing data, and communicating insights to stakeholders. You will be expected to develop a mastery of a comprehensive toolkit of both qualitative and quantitative research methodologies to come up with creative research solutions as needed. You will collaborate with product managers, lead developers, and senior UX/UI Designers to continuously improve the user experience of our products.  

#Dice #BI-Hybrid


<li>Own and drive the research strategy for the user and developer Experience.&nbsp;</li><li>Help the teams ask the right questions, and bring them along in discovering practical, actionable, and insightful answers.&nbsp;</li><li>Facilitate, implement, and lead agile UX design research processes and methods, including usability testing, surveys, and other research techniques that define and derive needed metrics to continuously improve the user experience of our products.&nbsp;</li><li>Collect and analyze user data, develop insights and recommendations for improving the user experience of our products.&nbsp;</li><li>Develop and maintain research documentation, including research plans, reports, case studies and other relevant documents.&nbsp;</li><li>Work closely with the UX design team to ensure that research insights are incorporated into the design process.&nbsp;</li><li>Stay up to date with UX research best practices and industry trends, and advocate for the importance of UX research and practical applications within the organization.&nbsp;</li><li>Work within technical environment with and for end-user developers, translating complex concepts into clear and engaging insights.&nbsp;</li>

<li>Master’s in Human Computer Interaction, Cognitive Psychology, Human Factors, Anthropology, Information Science, or in a related field, or an equivalent combination of experience and education.&nbsp;</li><li>5+ years of practiced experience in UX design research or related field.&nbsp;</li><li>Strong understanding of UX research principles, methods, and best practices.&nbsp;</li><li>Experience with mixed method user research using qualitative and quantitative methods.&nbsp;</li><li>Experience operating and collaborating within an agile project development lifecycle.&nbsp;</li><li>Excellent communication and collaboration skills, with experience working cross-functionally with product managers, developers, and designers.&nbsp;</li><li>Strong experience leading UX research projects from start to finish with internal and external stakeholders.&nbsp;</li><li>Strong analytical skills, with experience collecting and analyzing user data to develop actionable insights and recommendations.&nbsp;</li><li>Experience with research tools such as user testing software, survey tools, and analytics tools.&nbsp;</li><li>Ability to drive, prioritize and manage multiple projects simultaneously.&nbsp;</li><li>Experience working in a software engineering-driven company, preferred.&nbsp;</li><li>Is proactive and self-directed with an ability to take direction.&nbsp;</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications. 

<div><b>Who You Are</b></div><div>Interested in leading the UX/UI design on strategic web platforms and services?&nbsp;</div><div>&nbsp;</div><div>As an experienced and visionary Senior UX/UI Designer, you will be responsible for driving and creating intuitive, user-friendly digital products that delight end-users and drive business growth, as well as coaching and mentoring other design minded team members to help them develop their skills and contribute to our collective success.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in leading the UX/UI design on strategic web platforms and services? 
 
As an experienced and visionary Senior UX/UI Designer, you will be responsible for driving and creating intuitive, user-friendly digital products that delight end-users and drive business growth, as well as coaching and mentoring other design minded team members to help them develop their skills and contribute to our collective success. 

#Dice #BI-Hybrid


<li>Lead the creation and design of UX/UI artifacts for responsive web platforms for B2B end-users.&nbsp;</li><li>Define interaction models, user task flows, and UI specifications.&nbsp;</li><li>Conceptualize, create, and deliver UI documentation, including visual interaction design, clickable prototypes, style guides, etc.&nbsp;</li><li>Collaborate with developers and product owners to influence and define product requirements that translate into meaningful, user-friendly designs that deliver measurable results.&nbsp;</li><li>Communicate your design decisions and solutions effectively to stakeholders.&nbsp;</li><li>Provide leadership, coaching, and mentoring to other designers on the team.&nbsp;</li><li>Help mature our UX practice by developing and implementing processes, frameworks, and best practices.&nbsp;</li><li>Work with our UX team, Senior UX designers, product managers, and development team to ensure designs meet business objectives and user needs.&nbsp;</li><li>Make a direct impact on products that will be in production for end-users.&nbsp;</li>

<li>5+ years of experience in a UX/UI focused role (i.e., User Experience Designer, Product Designer, Digital Designer, Visual Designer)&nbsp;</li><li>Proven track record of leading successful UX/UI design projects and teams&nbsp;</li><li>Experience creating, maintaining and improving design systems and libraries.&nbsp;</li><li>Proficiency with user-centered design thinking methodologies, including but not limited to heuristic analysis, competitive research, journey mapping, user personas, collaborative ideation, and discovery, etc.&nbsp;</li><li>Strong command of common digital design tools, including Figma, Photoshop, Illustrator, and other emerging applications within the product design space.&nbsp;</li><li>A robust online or sharable portfolio of work that demonstrates your design process, user experience, and visual design skills.&nbsp;</li><li>Strong familiarity with current web standards, Agile software development, and production processes&nbsp;</li><li>Excellent verbal and written English communication, organizational, and documentation skills.&nbsp;</li><li>Bachelor’s degree in a design related or HCI field, preferred.&nbsp;</li><li>Experience with motion and interaction design tools, preferred.&nbsp;</li><li>Experience with HTML5, CSS3, and common front-end frameworks, preferred.&nbsp;</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

<div><b>Who You Are</b>&nbsp;</div><div>Interested in helping to establish and implement best practices, improve the overall user experience of our products, and work closely with our product managers, designers, and developers to create compelling content?&nbsp;</div><div>&nbsp;</div><div>As a talented and self-driven UX Copywriter on our User Experience team, you would create clear, concise, and engaging copy for our products while establishing and implementing UX writing best practices within the company. The role focuses on collaborating with UX designers, product managers, and developers to enhance the overall user experience and effectively communicate complex technical concepts to various audiences. </div><div>&nbsp;</div><div>You would also work closely with cross-functional teams, perform content audits, and use data-driven optimization techniques to improve the user experience. Additionally, the role requires the candidate to be a self-starter with experience working in technology-driven environments and creating content for both internal and external audiences, including technical documentation and marketing materials.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are 
Interested in helping to establish and implement best practices, improve the overall user experience of our products, and work closely with our product managers, designers, and developers to create compelling content? 
 
As a talented and self-driven UX Copywriter on our User Experience team, you would create clear, concise, and engaging copy for our products while establishing and implementing UX writing best practices within the company. The role focuses on collaborating with UX designers, product managers, and developers to enhance the overall user experience and effectively communicate complex technical concepts to various audiences. 
 
You would also work closely with cross-functional teams, perform content audits, and use data-driven optimization techniques to improve the user experience. Additionally, the role requires the candidate to be a self-starter with experience working in technology-driven environments and creating content for both internal and external audiences, including technical documentation and marketing materials. 

#Dice #BI-Hybrid


<li>Assessing the current state of copy within our products, identifying areas for improvement, and establishing best practices for UX writing.&nbsp;</li><li>Collaborating with embedded UX designers, product managers, and developers to create new, user-centric copy for our products, ensuring consistency in voice, tone, and style.&nbsp;</li><li>Developing and maintaining a comprehensive style guide for our products, which includes guidelines for voice, tone, terminology, and accessibility best practices.&nbsp;</li><li>Conducting user research to gain insights into the needs, preferences, and pain points of our target audience, ensuring that our copy addresses these insights and enhances the user experience.&nbsp;</li><li>Creating content that aligns with our company's vision and goals, while maintaining a consistent user experience across all touchpoints.&nbsp;</li><li>Performing content audits to identify areas for improvement and working closely with the UX team and product owners to prioritize and implement these improvements.&nbsp;</li><li>Conducting feedback analysis to optimize the copy for better user engagement and overall experience.&nbsp;</li><li>Comfortably working with technical content and developers, translating complex concepts into clear and engaging copy for users.&nbsp;</li>

<li>A bachelor’s degree in English Communications, Journalism, Marketing, or a related field.&nbsp;</li><li>Proven experience in UX writing, content strategy, or a similar role, preferably within the technology or telecommunications industry.&nbsp;</li><li>Excellent verbal and written communication skills, with a keen eye for detail.&nbsp;</li><li>Strong understanding of UX principles and best practices, with the ability to establish and implement new processes.&nbsp;</li><li>Ability to work effectively within a cross-functional team and collaborate with stakeholders at all levels, especially with software engineers and technologists.&nbsp;</li><li>Familiarity with user research methodologies and tools.&nbsp;</li><li>Knowledge of SEO principles and experience incorporating into content strategy is a big plus.&nbsp;</li><li>Self-starter attitude with the ability to take initiative, prioritize tasks, and manage projects independently.&nbsp;</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.   

Application Development

<div><b>Who You Are</b></div><div>Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?</div><div><br></div><div>As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?

As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.

#Dice #BI-Hybrid


<li>Develop, construct, test, and maintain data architectures to align with business requirements provided by clients including creating data tables and partitions</li><li>Write code in Python to perform data transformations and maintain automate systems</li><li>Create and deploy sophisticated analytics programs utilizing machine learning and other statistical methods for data analysis to resolve internal and customer requests</li><li>Develop data set processes for automation and report generation</li><li>Refine and automate other processes, track issues, troubleshoot, and document changes</li><li>Identify methods to improve data reliability, efficiency, and quality</li><li>Prepare and clean data for predictive and prescriptive modeling</li><li>Configure, monitor, and maintain database servers and processes</li><li>Assist software engineers with query tuning and schema refinement</li><li>Provide occasional on-call support for critical production systems</li><li>Present project status updates and insights to stakeholders based on analytics in weekly team meetings</li>

<li>A Bachelor’s degree in Computer Science, or a related degree</li><li>3+ years of experience in a database administration role (SQL or MySQL) </li><li>Proficient at developing T-SQL procedures</li><li>Experience with performance tuning and optimization</li><li>Experience with data transfer with SFTP, file compression and encryption</li><li>Knowledge of high availability and disaster recovery for SQL Server</li><li>Excellent verbal and written communication skills</li><li>Experience working with engineers in a highly technical environment</li><li>Knowledge of data archiving techniques, preferred</li><li>Experience with data visualization tools (e.g., Tableau), preferred</li><li>Experience with NoSQL technology, such as MongoDB and Hadoop, preferred</li><li>Experience with other programming/scripting languages, such as Java, Python, preferred</li><li>Familiarity with machine learning methods and techniques, preferred</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

<div><b>Who You Are</b></div><div>Interested in managing opensource relational and document-oriented databases and the code that interacts with them?</div><div><br></div><div>As a Senior Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between open source databases such as Postgres/MySQL, SQL Server, and MongoDB databases. &nbsp;You will collaborate with other highly technical engineering staff to accomplish project tasks.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in managing opensource relational and document-oriented databases and the code that interacts with them?

As a Senior Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between open source databases such as Postgres/MySQL, SQL Server, and MongoDB databases.  You will collaborate with other highly technical engineering staff to accomplish project tasks. 

#Dice #BI-Hybrid


<li>Maintain the physical data model, queries, and service interface for the loading, querying, and maintenance of data in Postgres database and other data sources. It is essential to have coding experience to be able to handle ETL processes and data validation, with either proprietary database languages or other programming languages, such as Java, Python, Scala, or Perl.&nbsp;</li><li>Complete version upgrades, patching, migrations, seeding, testing, and performance monitoring.&nbsp;</li><li>Optimize performance, design indexing strategies, identify patterns in MongoDB document schemas, and manage security and availability of MongoDB clusters.&nbsp;</li><li>Create and execute backup design and disaster recovery plans.&nbsp;</li><li>Work with project and technical managers for project planning, predict storage growth, perform database version upgrade and storage expansion.&nbsp;&nbsp;</li><li>Define, develop, document, communicate and implement standards, processes and procedures for the Database Administration Team.&nbsp;</li><li>Export data out to be loaded into our data warehouse. Improve ETL processes that interact with Microsoft SQL Servers. Write scripts and schedule jobs.&nbsp;</li>

<li>4-6+ years of experience as a Database Administrator.</li><li>A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.</li><li>Experience with MongoDB replica set configuration and management.</li><li>Proficiency administering PostgreSQL, MySQL, or other non-relational databases.</li><li>Understanding of SQL tuning and optimization of query plans.</li><li>Linux shell scripting skills and experience with production Linux environments.</li><li>Experience working with software engineers in a highly technical environment.</li><li>Database developing and programming skills with either SQL, Java, C++, Python, Scala, or Perl.</li><li>Excellent verbal and written communication skills.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

Senior Database Engineer - Postgres/MongoDB

<div><b>Who You Are</b></div><div>Interested in developing automated functional and load tests against Vail’s products’ web applications?</div><div><br></div><div>Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in developing automated functional and load tests against Vail’s products’ web applications?

Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle. 

#Dice #BI-Hybrid


<li>Lead team members in accomplishing project deliverables and provide training and mentoring to junior employees</li><li>Develop software using Perl, Python, Java, or other languages to create automated functional and load tests against products’ web applications</li><li>&nbsp;Use tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails and Angular&nbsp;</li><li>&nbsp;Design, code, troubleshoot and debug</li><li>&nbsp;Research new technologies or industry best practices and share new insights</li><li>&nbsp;Coordinate with internal IP telephony and web product teams to accomplish coding deliverables</li>

<li>&nbsp;Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience</li><li>5-8+ years of experience in a software development role&nbsp;</li><li>Must be able to develop software independently&nbsp;</li><li>A strong understanding of Object-Oriented software development techniques</li><li>&nbsp;Proficiency with Ruby, Java, C# / .NET, C++, JavaScript, Python or other OO languages</li><li>&nbsp;Experience with 1+ test framework such as JUnit, NUnit, TestNG, RSpec or Cucumber</li><li>&nbsp;Familiarity with Linux and Windows</li><li>&nbsp;An ability to solve complex problems in a short amount of time</li><li>&nbsp;Experience with Selenium Webdriver and Grid</li><li>&nbsp;Experience with Jenkins or other build server</li><li>&nbsp;Web development experience using 1+ JavaScript frameworks (e.g., jQuery, Angular)</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Experience with TDD, BDD or ATDD, preferred</li><li>&nbsp;Experience with Git, preferred</li><li>&nbsp;Experience with SQL Server or other database, preferred</li><li>&nbsp;Experience with Unix shell scripting, preferred</li><li>Experience leading or managing a team of developers, preferred</li>

Engineering

<div><b>Don't see an opening that's right for you? It's probably coming! </b></div><div>Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. </div><div><br></div><div>Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. </div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Don't see an opening that's right for you? It's probably coming! 
Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. 

Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. 

#Dice #BI-Hybrid


General

<div><b>Who You Are</b></div><div>Interested in monitoring servers and hardware, and ensuring applications are functioning without errors on Vail’s highly available telephony voice platform and network that spans multiple sites and 2000+ nodes?</div><div><br></div><div>As a NOC Technician, you would provide system and network operations support in a 24/7 NOC. You will also be expected to troubleshoot detected errors in a carrier-grade hosting environment to locate the root of the problems and communicate those issues to the appropriate internal teams. Depending on the nature of the problem, you would either provide teams with the appropriate resources to resolve the errors or resolve the issue yourself. The role requires shift work. NOC Technicians are on a 3-week rotation, 2-weeks working 3 or 4 days per week for 12-hour on-site shifts and 1 week flex schedule.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in monitoring servers and hardware, and ensuring applications are functioning without errors on Vail’s highly available telephony voice platform and network that spans multiple sites and 2000+ nodes?

As a NOC Technician, you would provide system and network operations support in a 24/7 NOC. You will also be expected to troubleshoot detected errors in a carrier-grade hosting environment to locate the root of the problems and communicate those issues to the appropriate internal teams. Depending on the nature of the problem, you would either provide teams with the appropriate resources to resolve the errors or resolve the issue yourself. The role requires shift work. NOC Technicians are on a 3-week rotation, 2-weeks working 3 or 4 days per week for 12-hour on-site shifts and 1 week flex schedule.

#Dice


<li>Continually monitor the applications, platforms, and servers throughout the entire shift, using tools such as Nagios, Alerta, and Observium.</li><li>Check on the network status of the hardware to ensure connections are maintained. </li><li>Identify where the platform is having issues when the monitoring system sends out alerts such as performance related resource is low, or disk space is full. </li><li>Troubleshoot to determine what the error is and where it is coming from by completing tasks like calling the numbers listed in the error to try to replicate the problem. </li><li>Determine what requires action when issues arise. </li><li>Triage the issue to the relevant personnel for immediate and efficient problem resolution.</li><li>Create tickets in the queue for the relevant teams, including documenting all details associated with the issue.</li><li>Resolve issues that can handled by the NOC team immediately (e.g., running commands). </li><li>Create tickets to open error investigations when the problem will take an extended amount of time and resources to fix.</li>

<li>A Bachelor’s degree in Computer Science, Information Technology, or a related degree.</li><li>2+ years of experience in an Information Technology role. </li><li>Experience in a customer-facing role. </li><li>Experience with system monitoring and troubleshooting. </li><li>Familiarity with the Linux operating system. </li><li>Knowledge of log navigation.</li><li>Experience with monitoring tools, such as Nagios. </li><li>Knowledge of networking (i.e., TC/IP and OSI model).</li><li>Knowledge of computer hardware and remote-in features.</li><li>Familiarity with terminals and terminal commands (e.g., Ping). </li><li>Experience with the MS Office suite. </li><li>Basic familiarity with 1+ scripting language (e.g., Python).</li><li>Excellent verbal and written communication and customer service skills.</li><li>Certifications relevant to the IT industry (e.g., CompTIA, Network Plus, etc.), preferred.</li><li>Proficiency with Python preferred.</li><li>Proficiency with Nagios, or other monitoring tools, preferred.</li><li>Proficiency with Juniper network equipment preferred.</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications. 

Network Operation Center Technician - Night Shift

<div><b>Who You Are</b></div><div>Interested in managing and supporting complex enterprise networks?</div><div>&nbsp;</div><div>As a Senior Network Engineer, you will be expected to troubleshoot issues and design network infrastructure. You would manage enterprise firewalls, routers, switches and wireless controllers. You will also support and train junior team members in fulfilling ticket requests. The candidate will have advanced knowledge of routing (OSPF, BGP), switching, and firewalls.</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in managing and supporting complex enterprise networks?
 
As a Senior Network Engineer, you will be expected to troubleshoot issues and design network infrastructure. You would manage enterprise firewalls, routers, switches and wireless controllers. You will also support and train junior team members in fulfilling ticket requests. The candidate will have advanced knowledge of routing (OSPF, BGP), switching, and firewalls.

#Dice #BI-Hybrid


<li>Design network infrastructure based on customer requirements and future network scalability. </li><li>Make routing and switching configuration changes in network devices.</li><li>Troubleshoot and debug complex network issues. </li><li>Review and identify network / security vulnerabilities. </li><li>Attend team meetings to present status updates and progress reports.</li><li>Conduct calls with customers to understand customer requirements to be implemented or altered in the network.</li><li>Develop documentation for each project, including creating vision diagrams and procedures.</li><li>Investigate and escalate outages to appropriate teams.</li><li>Review and respond to requests on Jira tickets.</li><li>Schedule and perform maintenance windows.</li><li>Research industry trends and new best practices to develop technical skills, including updating certificates annually.</li>

<li>Bachelor’s or Master's degree in Computer Science, Electrical Engineering, Information Technology, or other related STEM field.</li><li>6-8+ years of experience in a networking role performing enterprise routing, switching, networking troubleshooting, and firewalls. </li><li>Hold latest CCNP/JNCIP Enterprise certifications. </li><li>Proficiency with VPN Technologies.&nbsp;</li><li>Troubleshooting proficiency with Juniper and Cisco (switching and routing) platforms.</li><li>Working and troubleshooting proficiency with Palo Alto and Fortinet firewalls.</li><li>Experience with configuring and troubleshooting BGP, OSPF protocols.</li><li>Experience with Cisco/Meraki Wireless Access Points and controllers.</li><li>Working proficiency in Linux and Unix environments.</li><li>Update network diagrams and documentation.</li><li>Network automation experience: Bulk device upgrades, config push and retrieve info using Ansible/Python.</li><li>Mentorship of junior network engineers.</li><li>Advanced knowledge of OSPF (Multi Area) and BGP protocol, preferred. </li><li>Redundant multi-site interconnectivity design and implementation, preferred. </li><li>Experience with Multi-tenant service provider environment with overlapping IP space separation (dual NAT /&nbsp;IPsec, GRE, IPinIP, L2TPv3 tunneling and overlay / virtual routers and firewalls / VLANs), preferred. </li><li>Experience and knowledge of Multicast PIM-DM, PIM-SM, and SSM, preferred.&nbsp;</li>

Operations

<div><b>Who You Are</b>&nbsp;</div><div>Interested in providing technical direction while helping clients humanize their call center experience?   &nbsp;&nbsp;</div><div>&nbsp;</div><div>As a Senior Sales Engineer, you will lead product demonstrations and educate customers and C-level executives on the technical implementation of Prosodica’s product suite. You will also provide technical expertise to ensure clients are able to drive value from our solutions. This is a dynamic, customer-facing role.</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid #BI-Remote</span></div>

Who You Are 
Interested in providing technical direction while helping clients humanize their call center experience?     
 
As a Senior Sales Engineer, you will lead product demonstrations and educate customers and C-level executives on the technical implementation of Prosodica’s product suite. You will also provide technical expertise to ensure clients are able to drive value from our solutions. This is a dynamic, customer-facing role.

#Dice #BI-Hybrid #BI-Remote


<li>Gathering and interpreting customer requirements to translate into new product features.&nbsp;&nbsp;</li><li>Communicating the business value of Prosodica’s solutions.&nbsp;</li><li>Planning, designing, build, maintenance, and deployment of market specific standard solutions.&nbsp;</li><li>Preparing demos and proof of concepts to demonstrate various use cases for Prosodica’s solution.&nbsp;</li><li>Executing the delivery of solution demos for customers that have more complex use cases and collaborating with other teams as needed.&nbsp;</li><li>Participating in design sprints to solve product gaps across markets.&nbsp;</li><li>Crafting content and building working prototypes to show customers how to implement Prosodica to support specific use cases.&nbsp;</li><li>Proving concepts to stakeholders, standardizing methodologies for new technologies, and spring boarding the development effort of new solutions.&nbsp;&nbsp;</li><li>Distilling and communicating customer needs and product feedback to Product Management, Engineering, and Sales stakeholders.&nbsp;</li><li>Maintaining clean and fully functional solutions in the market-specific standard databases.&nbsp;</li>

<li>A Bachelor’s degree in Computer Science, Engineering, Business, or a related field&nbsp;</li><li>5+ years of experience in a customer facing sales or solutions engineer role in a SaaS environment supporting large enterprise clients.&nbsp;&nbsp;</li><li>Ability to demo and communicate complex technology concepts in an approachable manner.&nbsp;</li><li>Strong analytical and troubleshooting skills to efficiently solve customers’ technological and business-related issues.&nbsp;&nbsp;</li><li>Ability to thrive in a team-oriented environment by coordinating with developers, executive managers, and external customers.&nbsp;</li><li>Experience gathering technical requirements and translating into business initiatives.&nbsp;&nbsp;</li><li>Effective time-management, organizational and prioritization skills.&nbsp;</li>

Prosodica

<div><b>Who You Are</b>&nbsp;</div><div>Interested in assisting with the development of Engineering Teams? </div><div><br></div><div>As an Engineering Program Lead, you will work with the Engineering Program Manager to guide training efforts and act as project lead for apprentice and intern-level developers. You would also be required to learn a developer training curriculum in-depth and guide teams through that curriculum. In-person training will also be a requirement. They will need to coordinate with the EPM to evaluate ongoing training progresses and communicate statuses with project leaders. Strong knowledge of the fundamental programming concepts and their implementations in different technologies will be essential.</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are 
Interested in assisting with the development of Engineering Teams? 

As an Engineering Program Lead, you will work with the Engineering Program Manager to guide training efforts and act as project lead for apprentice and intern-level developers. You would also be required to learn a developer training curriculum in-depth and guide teams through that curriculum. In-person training will also be a requirement. They will need to coordinate with the EPM to evaluate ongoing training progresses and communicate statuses with project leaders. Strong knowledge of the fundamental programming concepts and their implementations in different technologies will be essential.

#Dice #BI-Hybrid


<li>Assist in creating or evolving engineering programs.</li><li>Lead engineers through debugging and researching solutions practices.</li><li>Guide teams through a training curriculum.</li><li>Deliver curriculum material and review with developers.</li><li>Work with a support team to assess and communicate status.</li><li>Implementing an evaluation platform to track progress.</li><li>Document and communicate progress with program leadership.</li><li>Break down assignments and share resources for team members to build skills.</li><li>Lead projects for team members.</li><li>Communicate with tutors and mentors of team members.</li>

<li>Bachelor’s degree in Computer Science or a related degree. </li><li>2 – 4+ years of experience as a software developer in a technical environment. </li><li>Knowledge of standard programming tools and processes, including IDEs, Git, Terminals, Package Managers, and Task Management software. </li><li>Experience with front-end web technologies.</li><li>Strong understanding of interactive application architecture.</li><li>Knowledge of technologies needed for development tools and communication.</li><li>Mentorship/training experience, preferred.&nbsp;</li>

Seneca Foundation

<div><b>Who You Are</b></div><div>Interested in creating compelling user experiences through intelligent voice browser applications?</div><div><br></div><div>We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay,&nbsp;Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives.&nbsp;</div><div>&nbsp;</div><div>As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. 
 
As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. 

#Dice #BI-Hybrid


<li>Energizes their teammates to continuously improve</li><li>&nbsp;Possesses strong technical capabilities</li><li>&nbsp;Enjoys working independently in&nbsp;a&nbsp;fast-paced&nbsp;technical environment</li><li>&nbsp;Analyzes existing architecture to make consistent improvements</li><li>&nbsp;Possesses excellent analytical and&nbsp;problem-solving&nbsp;skills</li><li>&nbsp;Demonstrates curiosity with regards to software</li><li>&nbsp;Provides on-call support to external customers</li><li>&nbsp;Works with cross-functional teams to troubleshoot issues</li><li>Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy</li><li>&nbsp;Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience</li><li>&nbsp;Perform design and code reviews</li><li>&nbsp;Learn and implement a wide range of technologies that integrate solutions with customers</li><li>&nbsp;Transition solutions to internal and external platform teams</li><li>&nbsp;Prioritize and juggle between multiple projects based on customer needs</li><li>&nbsp;Communicate with external customers as required&nbsp;</li>

<li>A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience</li><li>&nbsp;Up to 2 years of experience as a software developer</li><li>&nbsp;Proven track record of developing high quality software</li><li>&nbsp;Knowledge of Object-Oriented software development techniques</li><li>&nbsp;Ability to communicate with developers, executive managers and external customers</li><li>&nbsp;Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys</li><li>&nbsp;Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership</li><li>&nbsp;Strong verbal and written communication skills</li><li>&nbsp;Proficiency in conversational North American&nbsp;Spanish, preferred</li><li>&nbsp;Experience in MVC frameworks, preferred</li><li>&nbsp;Experience with Jenkins or other build server, preferred</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Interest in data collection and analytics, preferred</li><li>&nbsp;Knowledge of multiple SDLC practices, preferred</li><li>&nbsp;Proficiency in 1+ programming language, such as Java, C#, or C++, preferred</li><li>&nbsp;Working with UNIX/Linux/OSX, preferred</li><li>&nbsp;Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred</li><li>&nbsp;Deep understanding of the principles of IVR Voice Interface design, preferred</li>

A Company Is Only
As Good As Its People

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Financial/Savings

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A Company Is Only As Good As Its People

Working at Vail

Open Positions

All Positions

Perks & Benefits

Health

Financial/Savings

Work/Life Balance

Vacation

Wellness

Have Some Fun!

A Company Is Only
As Good As Its People