<div><b>Who You Are</b></div><div>Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?</div><div><br></div><div>As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?

As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.
#Dice


<li>Develop, construct, test, and maintain data architectures to align with business requirements provided by clients including creating data tables and partitions</li><li>Write code in Python to perform data transformations and maintain automate systems</li><li>Create and deploy sophisticated analytics programs utilizing machine learning and other statistical methods for data analysis to resolve internal and customer requests</li><li>Develop data set processes for automation and report generation</li><li>Refine and automate other processes, track issues, troubleshoot, and document changes</li><li>Identify methods to improve data reliability, efficiency, and quality</li><li>Prepare and clean data for predictive and prescriptive modeling</li><li>Configure, monitor, and maintain database servers and processes</li><li>Assist software engineers with query tuning and schema refinement</li><li>Provide occasional on-call support for critical production systems</li><li>Present project status updates and insights to stakeholders based on analytics in weekly team meetings</li>

<li>A Bachelor’s degree in Computer Science, or a related degree</li><li>3+ years of experience in a database administration role (SQL or MySQL) </li><li>Proficient at developing T-SQL procedures</li><li>Experience with performance tuning and optimization</li><li>Experience with data transfer with SFTP, file compression and encryption</li><li>Knowledge of high availability and disaster recovery for SQL Server</li><li>Excellent verbal and written communication skills</li><li>Experience working with engineers in a highly technical environment</li><li>Knowledge of data archiving techniques, preferred</li><li>Experience with data visualization tools (e.g., Tableau), preferred</li><li>Experience with NoSQL technology, such as MongoDB and Hadoop, preferred</li><li>Experience with other programming/scripting languages, such as Java, Python, preferred</li><li>Familiarity with machine learning methods and techniques, preferred</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

<div><b>Who You Are</b></div><div>Interested in managing opensource relational and document-oriented databases and the code that interacts with them?</div><div><br></div><div>As a Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between Postgres/MySQL, Microsoft SQL Server, and MongoDB databases. &nbsp;You will collaborate with other highly technical engineering staff to accomplish project tasks.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in managing opensource relational and document-oriented databases and the code that interacts with them?

As a Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between Postgres/MySQL, Microsoft SQL Server, and MongoDB databases.  You will collaborate with other highly technical engineering staff to accomplish project tasks. 

#Dice


<li>Maintain the physical data model, queries, and service interface for the loading, querying, and maintenance of data in Postgres database and other data sources. It is essential to have coding experience to be able to handle ETL processes and data validation, with either proprietary database languages or other programming languages, such as Java, Python, Scala, or Perl.&nbsp;</li><li>Complete version upgrades, patching, migrations, seeding, testing, and performance monitoring.&nbsp;</li><li>Optimize performance, design indexing strategies, identify patterns in MongoDB document schemas, and manage security and availability of MongoDB clusters.&nbsp;</li><li>Create and execute backup design and disaster recovery plans.&nbsp;</li><li>Work with project and technical managers for project planning, predict storage growth, perform database version upgrade and storage expansion.&nbsp;&nbsp;</li><li>Define, develop, document, communicate and implement standards, processes and procedures for the Database Administration Team.&nbsp;</li><li>Export data out to be loaded into our data warehouse. Improve ETL processes that interact with Microsoft SQL Servers. Write scripts and schedule jobs.&nbsp;</li>

<li>2+ years of experience as a Database Administrator.</li><li>A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.</li><li>Proficiency administering PostgreSQL or MySQL databases.</li><li>Understanding of SQL tuning and optimization of query plans.</li><li>Linux shell scripting skills and experience with production Linux environments.</li><li>Experience working with software engineers in a highly technical environment.</li><li>Database developing and programming skills with either SQL, Java, C++, Python, Scala, or Perl.</li><li>Excellent verbal and written communication skills.</li><li>Experience with MongoDB replica set configuration and management, preferred.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

<div><b>Who You Are</b></div><div>Interested in developing automated functional and load tests against Vail’s products’ web applications?</div><div><br></div><div>Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle.&nbsp;</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in developing automated functional and load tests against Vail’s products’ web applications?

Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle. 
#Dice


<li>Lead team members in accomplishing project deliverables and provide training and mentoring to junior employees</li><li>Develop software using Perl, Python, Java, or other languages to create automated functional and load tests against products’ web applications</li><li>&nbsp;Use tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails and Angular&nbsp;</li><li>&nbsp;Design, code, troubleshoot and debug</li><li>&nbsp;Research new technologies or industry best practices and share new insights</li><li>&nbsp;Coordinate with internal IP telephony and web product teams to accomplish coding deliverables</li>

<li>&nbsp;Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience</li><li>5-8+ years of experience in a software development role&nbsp;</li><li>Must be able to develop software independently&nbsp;</li><li>A strong understanding of Object-Oriented software development techniques</li><li>&nbsp;Proficiency with Ruby, Java, C# / .NET, C++, JavaScript, Python or other OO languages</li><li>&nbsp;Experience with 1+ test framework such as JUnit, NUnit, TestNG, RSpec or Cucumber</li><li>&nbsp;Familiarity with Linux and Windows</li><li>&nbsp;An ability to solve complex problems in a short amount of time</li><li>&nbsp;Experience with Selenium Webdriver and Grid</li><li>&nbsp;Experience with Jenkins or other build server</li><li>&nbsp;Web development experience using 1+ JavaScript frameworks (e.g., jQuery, Angular)</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Experience with TDD, BDD or ATDD, preferred</li><li>&nbsp;Experience with Git, preferred</li><li>&nbsp;Experience with SQL Server or other database, preferred</li><li>&nbsp;Experience with Unix shell scripting, preferred</li><li>Experience leading or managing a team of developers, preferred</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

Engineering

<div><b>Who You Are</b></div><div><br></div><div>Vail Systems is looking for&nbsp;a&nbsp;summer intern who&nbsp;is currently&nbsp;enrolled in a PhD program in&nbsp;Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational Linguistics or a related field&nbsp;to work with us on some of the challenges in natural language processing&nbsp;(NLP).</div><div>&nbsp;</div><div>The student must be conducting research in NLP and should be able to understand, codify and extract meaning from multiple communication modalities (speech, text), and build new or improve existing models using state-of-the-art machine learning techniques.&nbsp;In addition, preference will be given to candidates with demonstrated proficiency in sentence-generative language models.&nbsp;The student will work with a team of researchers to gain insight from trying new machine learning approaches and will work with practitioners to transition the research to a proof-of-concept.</div>

Who You Are

Vail Systems is looking for a summer intern who is currently enrolled in a PhD program in Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational Linguistics or a related field to work with us on some of the challenges in natural language processing (NLP).
 
The student must be conducting research in NLP and should be able to understand, codify and extract meaning from multiple communication modalities (speech, text), and build new or improve existing models using state-of-the-art machine learning techniques. In addition, preference will be given to candidates with demonstrated proficiency in sentence-generative language models. The student will work with a team of researchers to gain insight from trying new machine learning approaches and will work with practitioners to transition the research to a proof-of-concept.


<li>Currently enrolled in a PhD program in&nbsp;Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational&nbsp;Linguistics&nbsp;or&nbsp;a&nbsp;related field.</li><li>1+&nbsp;year experience&nbsp;with machine learning and natural language processing.</li><li>Strong verbal and writing communication skills.</li><li>Ability to independently execute a research agenda and collaborate effectively with other researchers and engineers.</li><li>Proficiency in Python or R.</li><li>Experience with deep learning platforms, such as&nbsp;PyTorch, Tensor Flow, CNTK, specifically as they relate to the implementation of state-of-the-art deep learning models (including, but not limited to transformer-based models).</li><li>Existing body of relevant research contributions, such as peer-reviewed publications at top-tier conferences and journals related to&nbsp;ML/NLP.</li>

To be considered for this position, you must:

PhD Data Science - NLP Intern (Summer 2023)

Engineering - Intern

<div><b>Who You Are</b></div><div>Interested in helping end-users by resolving software and hardware IT-related issues?</div><div>&nbsp;</div><div>You will troubleshoot the numerous and unexpected issues that arise in Vail-used technologies in addition to addressing ticket requests from Vail users. You would also shadow the security and application patching process. This role is individually focused and supported by a team, as you will collaborate with other technical IT employees to accomplish project deliverables.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in helping end-users by resolving software and hardware IT-related issues?
 
You will troubleshoot the numerous and unexpected issues that arise in Vail-used technologies in addition to addressing ticket requests from Vail users. You would also shadow the security and application patching process. This role is individually focused and supported by a team, as you will collaborate with other technical IT employees to accomplish project deliverables.

#Dice


<li>Review and respond to ticket submissions in Jira.</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues (Windows, MacOS, &amp; Linux)</li><li>Create and edit how-to &amp; informational wiki articles in Confluence to help reduce the time IT System Admins spend on common easy-to-fix issues </li><li>Responsible for maintenance and configuration of our end-users workstations (Windows, MacOS, &amp; Linux)</li><li>Install and upgrade computer components and software, and integrate automation processes</li><li>Continually research up-to-date IT best practices</li><li>Shadow the patching process for end user’s workstations and follow up with the end users when needed </li><li>Ship, receive, recycle, and document assets using our asset inventory system</li><li>Assist with assigned projects and rollouts for the Helpdesk team</li>

<li>A Bachelor’s degree in Information Systems, IT, or a related field</li><li>2+ years of experience in an IT-related role</li><li>Knowledge of and experience with the major operating systems (Linux, Windows, and Mac)</li><li>Experience with troubleshooting</li><li>Excellent verbal and written communication skills</li><li>Knowledge of computer structures and parts</li><li>Proficiency with MS Office suite, preferred</li><li>CompTIA A+ certification, preferred</li>

<div><b>Who You Are </b></div><div>Interested in resolving IT-related issues for end-users that have software and hardware related requests?</div><div>&nbsp;</div><div>As an IT Systems Administrator III, you would support internal systems in Windows, Mac, and Linux while managing the operational end-user equipment, as well.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are 
Interested in resolving IT-related issues for end-users that have software and hardware related requests?
 
As an IT Systems Administrator III, you would support internal systems in Windows, Mac, and Linux while managing the operational end-user equipment, as well.

#Dice


<li>Responsible for maintenance and configuration of our end-users’ workstations</li><li>Install and upgrade computer components and software, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Test solutions to ensure they are successful and then implement those solutions</li><li>Complete various project deliverables, such as rolling out and implementing new technology</li><li>Research best practices or relevant topics for Vail users and provide training for employee consumption</li><li>Manage Security Patches utilizing our MDM System</li><li>Ship, receive, recycle, and document assets using our asset inventory system</li>

<li>A Bachelor’s degree in Computer Science, IT, or a related field</li><li>4-6+ years of experience in a Helpdesk role</li><li>Familiarity with active directory</li><li>Knowledge of the major operating systems (Linux, Windows, and Mac)</li><li>Experience working with desktop and laptop hardware</li><li>Knowledge of troubleshooting</li><li>Proficiency with MS Office suite</li><li>Experience with ticketing systems, such as Jira, preferred</li><li>Ability to read and troubleshoot logs, preferred&nbsp;</li>

<div><b>Who You Are</b></div><div>Interested in managing and supporting enterprise networks?</div><div><br></div><div>As a Network Engineer II, you will be expected to troubleshoot and debug issues that affect network infrastructure. You would manage firewalls, routers, switches and wireless controller. The candidate will have knowledge of routing (ospf, BGP) and switching(stp), subnetting and firewalls.</div><div><br></div><div><span style="font-size: 10px">#Dice&nbsp;</span></div>

Who You Are
Interested in managing and supporting enterprise networks?

As a Network Engineer II, you will be expected to troubleshoot and debug issues that affect network infrastructure. You would manage firewalls, routers, switches and wireless controller. The candidate will have knowledge of routing (ospf, BGP) and switching(stp), subnetting and firewalls.

#Dice 


<li>Make configuration changes in the firewalls, routers and switches.</li><li>Troubleshoot issues using debugging tools such as, Wireshark, etc. </li><li>Review network system to identify where and when patches are needed.</li><li>Attend team meetings to present status update and progress reports.</li><li>Conduct calls with customers to understand customer requirements to be implemented or altered in the network.</li><li>Develop documentation for each project, including creating vision diagrams.</li><li>Investigate and escalate outages to appropriate teams.</li><li>Review and respond to requests on Jira tickets.</li><li>Schedule maintenance windows.</li><li>Research industry trends and new best practices to develop technical skills, including updating certificates annually.</li>

<li>A Bachelor’s degree in Computer Science, Computer Engineering, or another related field.</li><li>4+ years of experience in a networking role. </li><li>CCNA/ Juniper or related associate level certificate for vendors.</li><li>Experience with Juniper.</li><li>Experience with BGP.</li><li>Familiarity of  Cisco, and FortiGate.</li><li>Familiarity with wireless controllers and Access points.</li><li>Familiarity with general Linux commands.</li><li>Experience with troubleshooting. </li><li>Excellent verbal and written communication skills.</li><li>Mentorship experience.</li><li>5-6+ years of experience in a networking role, preferred.</li><li>Knowledge of Unix/Linux, preferred. </li><li>Familiarity with scripting languages, preferred.</li><li>Certifications and proficiency in Juniper, Cisco, and FortiGate, preferred.&nbsp;</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

Operations

<div><b>Who You Are</b></div><div>Interested in creating compelling user experiences through intelligent voice browser applications?</div><div><br></div><div>We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay,&nbsp;Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives.&nbsp;</div><div>&nbsp;</div><div>As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. 
 
As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. 

#Dice


<li>Energizes their teammates to continuously improve</li><li>&nbsp;Possesses strong technical capabilities</li><li>&nbsp;Enjoys working independently in&nbsp;a&nbsp;fast-paced&nbsp;technical environment</li><li>&nbsp;Analyzes existing architecture to make consistent improvements</li><li>&nbsp;Possesses excellent analytical and&nbsp;problem-solving&nbsp;skills</li><li>&nbsp;Demonstrates curiosity with regards to software</li><li>&nbsp;Provides on-call support to external customers</li><li>&nbsp;Works with cross-functional teams to troubleshoot issues</li><li>Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy</li><li>&nbsp;Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience</li><li>&nbsp;Perform design and code reviews</li><li>&nbsp;Learn and implement a wide range of technologies that integrate solutions with customers</li><li>&nbsp;Transition solutions to internal and external platform teams</li><li>&nbsp;Prioritize and juggle between multiple projects based on customer needs</li><li>&nbsp;Communicate with external customers as required&nbsp;</li>

<li>A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience</li><li>&nbsp;Up to 2 years of experience as a software developer</li><li>&nbsp;Proven track record of developing high quality software</li><li>&nbsp;Knowledge of Object-Oriented software development techniques</li><li>&nbsp;Ability to communicate with developers, executive managers and external customers</li><li>&nbsp;Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys</li><li>&nbsp;Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership</li><li>&nbsp;Strong verbal and written communication skills</li><li>&nbsp;Proficiency in conversational North American&nbsp;Spanish, preferred</li><li>&nbsp;Experience in MVC frameworks, preferred</li><li>&nbsp;Experience with Jenkins or other build server, preferred</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Interest in data collection and analytics, preferred</li><li>&nbsp;Knowledge of multiple SDLC practices, preferred</li><li>&nbsp;Proficiency in 1+ programming language, such as Java, C#, or C++, preferred</li><li>&nbsp;Working with UNIX/Linux/OSX, preferred</li><li>&nbsp;Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred</li><li>&nbsp;Deep understanding of the principles of IVR Voice Interface design, preferred</li>

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