<div><b>Who You Are</b></div><div>Interested in leading the company’s day-to-day and month-end accounting and finance activities?</div><div><br></div><div>As Senior Accountant, you will work closely with the CFO on accounting operations as well as strategic initiatives. You will be in a high-visibility role interacting with all levels and departments of the company. You are organized, demonstrate initiative, and have strong decision making and communication skills.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in leading the company’s day-to-day and month-end accounting and finance activities?

As Senior Accountant, you will work closely with the CFO on accounting operations as well as strategic initiatives. You will be in a high-visibility role interacting with all levels and departments of the company. You are organized, demonstrate initiative, and have strong decision making and communication skills. 

#Dice


<li>Oversee general ledger and daily operations including cash flows across multiple entities</li><li>Drive the month-end and year-end close process including preparation of journal entries</li><li>Assist with company and project level budgeting and forecasting</li><li>Evaluate and streamline processes and systems, and develop and implement policies and procedures to achieve operational efficiencies </li><li>Generate financial reports and analysis for the CFO and other senior leaders</li><li>Create and maintain balance sheet account schedules and reconciliations</li><li>Assist in managing external audits of financial statements including preparation of audit schedules and financial statement disclosures</li><li>Work closely with HR and review payroll activities on a semi-monthly basis</li><li>Lead special projects and ad hoc requests as needed&nbsp;</li>

<li>A Bachelor’s degree in Accounting, Finance, or a related degree</li><li>4+ years of experience in an accounting or finance role</li><li>Strong knowledge of GAAP</li><li>Experience handling confidential data</li><li>Strong analytical and problem solving skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency with Excel</li><li>Ability to prioritize and work well with competing demands</li><li>Strong time management skills and proven ability to meet deadlines</li><li>Experience with accounting systems, Sage Intacct, preferred</li><li>Experience with Jira or a similar ticketing system, preferred</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

Accounting/Finance

<div><b>Who You Are</b></div><div>Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?</div><div><br></div><div>As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in building a data transformation layer into the architecture of a product to aggregate and calculate items more efficiently?

As a Data Engineer, you will support and maintain the infrastructure that blends our Call Detail Record (CDR) system’s data with customer data for key clients. You’ll focus on data aggregation and transformation within the context of our overall data pipeline by utilizing machine learning techniques, Python data transformations, and messaging and queueing with Apache Kafka. You would also support a Microsoft SQL Server environment.
#Dice


<li>Develop, construct, test, and maintain data architectures to align with business requirements provided by clients including creating data tables and partitions</li><li>Write code in Python to perform data transformations and maintain automate systems</li><li>Create and deploy sophisticated analytics programs utilizing machine learning and other statistical methods for data analysis to resolve internal and customer requests</li><li>Develop data set processes for automation and report generation</li><li>Refine and automate other processes, track issues, troubleshoot, and document changes</li><li>Identify methods to improve data reliability, efficiency, and quality</li><li>Prepare and clean data for predictive and prescriptive modeling</li><li>Configure, monitor, and maintain database servers and processes</li><li>Assist software engineers with query tuning and schema refinement</li><li>Provide occasional on-call support for critical production systems</li><li>Present project status updates and insights to stakeholders based on analytics in weekly team meetings</li>

<li>A Bachelor’s degree in Computer Science, or a related degree</li><li>3+ years of experience in a database administration role (SQL or MySQL) </li><li>Proficient at developing T-SQL procedures</li><li>Experience with performance tuning and optimization</li><li>Experience with data transfer with SFTP, file compression and encryption</li><li>Knowledge of high availability and disaster recovery for SQL Server</li><li>Excellent verbal and written communication skills</li><li>Experience working with engineers in a highly technical environment</li><li>Knowledge of data archiving techniques, preferred</li><li>Experience with data visualization tools (e.g., Tableau), preferred</li><li>Experience with NoSQL technology, such as MongoDB and Hadoop, preferred</li><li>Experience with other programming/scripting languages, such as Java, Python, preferred</li><li>Familiarity with machine learning methods and techniques, preferred</li>

Qualifications -  We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

<div><b style="font-size: 12pt">Who You Are</b></div><div><span style="font-size: 12pt">Interested in managing opensource relational and document-oriented databases and the code that interacts with them?</span></div><div><br></div><div><span style="font-size: 12pt">As a Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between Postgres/MySQL, Microsoft SQL Server, and MongoDB databases. &nbsp;You will collaborate with other highly technical engineering staff to accomplish project tasks.&nbsp;</span></div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in managing opensource relational and document-oriented databases and the code that interacts with them?

As a Database Engineer you will resolve any inefficient queries that appear in the logs and initiate updates to the latest database version. You will be responsible for performing data transfers between Postgres/MySQL, Microsoft SQL Server, and MongoDB databases.  You will collaborate with other highly technical engineering staff to accomplish project tasks. 

#Dice


<li>Maintain the physical data model, queries, and service interface for the loading, querying, and maintenance of data in Postgres database and other data sources. It is essential to have coding experience to be able to handle ETL processes and data validation, with either proprietary database languages or other programming languages, such as Java, Python, Scala, or Perl.&nbsp;</li><li>Complete version upgrades, patching, migrations, seeding, testing, and performance monitoring.&nbsp;</li><li>Optimize performance, design indexing strategies, identify patterns in MongoDB document schemas, and manage security and availability of MongoDB clusters.&nbsp;</li><li>Create and execute backup design and disaster recovery plans.&nbsp;</li><li>Work with project and technical managers for project planning, predict storage growth, perform database version upgrade and storage expansion.&nbsp;&nbsp;</li><li>Define, develop, document, communicate and implement standards, processes and procedures for the Database Administration Team.&nbsp;</li><li>Export data out to be loaded into our data warehouse. Improve ETL processes that interact with Microsoft SQL Servers. Write scripts and schedule jobs.&nbsp;</li>

<li>2+ years of experience as a Database Administrator.</li><li>A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.</li><li>Proficiency administering PostgreSQL or MySQL databases.</li><li>Understanding of SQL tuning and optimization of query plans.</li><li>Linux shell scripting skills and experience with production Linux environments.</li><li>Experience working with software engineers in a highly technical environment.</li><li>Database developing and programming skills with either SQL, Java, C++, Python, Scala, or Perl.</li><li>Excellent verbal and written communication skills.</li><li>Experience with MongoDB replica set configuration and management, preferred.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

<div><b>Who You Are</b></div><div>Interested in designing, developing, and deploying application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies?&nbsp;&nbsp;&nbsp; </div><div>&nbsp;</div><div>As a Senior C++ Software Engineer, you will document, unit test, integrate, debug, and deploy enterprise communications solutions designed for SaaS/Cloud, traditional premise-based, and hybrid architectures.</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in designing, developing, and deploying application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies?    
 
As a Senior C++ Software Engineer, you will document, unit test, integrate, debug, and deploy enterprise communications solutions designed for SaaS/Cloud, traditional premise-based, and hybrid architectures.
#Dice


<li>Develop and test software in a Linux environment using C++ to implement telephony services</li><li>Utilize Git for version control</li><li>Work with continuous integration pipeline tools like Jenkins/CloudBees</li><li>Debug source code using GDB debugger</li><li>Perform inter-process communication using various methods including shared resources and communication protocols like TCP and UDP</li><li>Support scaled services architectures using multithreaded programming</li><li>Refactor existing code to enhance functionality and scaling</li><li>Utilize data structures and ensure data integrity in multi-threaded environments</li><li>Monitor performance of applications to ensure they meet required specifications</li>

<li>A Bachelor’s degree in Computer Science / Engineering degree or a related field</li><li>5-8+ years of experience with C / C++ </li><li>A strong understanding of Object-Oriented software development techniques</li><li>Experience developing high quality software</li><li>Strong analytical and troubleshooting skills</li><li>Ability to communicate with developers, executive managers and external customers</li><li>Effective time-management, organizational and prioritization skills</li><li>Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership</li><li>Familiarity with UNIX/Linux</li><li>Experience with Jenkins, CloudBees or other build server, preferred</li><li>Experience with Agile development practices, preferred</li><li>Experience with SQL Server or other databases, preferred</li><li>Scripting experience in Shell (bash, zsh, etc.) as well as in Python or Perl, preferred</li><li>Knowledge of best practices and IT operations for carrier-grade, highly-available services, preferred</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

<div><b>Who You Are</b></div><div>Interested in developing next-generation enterprise communications solutions designed for SaaS/Cloud, traditional premise-based, and hybrid architectures?</div><div>&nbsp;</div><div>As a Senior C++ Software Engineer working on our FreeClimb platform, you will design, develop and deploy application solutions for the company’s expanding list of Fortune 500 clients using advanced speech and VoIP technologies including SIP/RTP.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in developing next-generation enterprise communications solutions designed for SaaS/Cloud, traditional premise-based, and hybrid architectures?
 
As a Senior C++ Software Engineer working on our FreeClimb platform, you will design, develop and deploy application solutions for the company’s expanding list of Fortune 500 clients using advanced speech and VoIP technologies including SIP/RTP.

#Dice


<li>Working with product teams to translate business needs into technical requirements</li><li>Creating new features from requirements through design and implementation</li><li>Maintaining existing features by fixing bugs and enhancing functionality</li><li>Refactoring code to improve scalability/concurrency and reliability</li><li>Ensuring carrier grade quality with unit testing and working across functional and QA teams for end-to-end testing</li><li>Monitoring performance of applications to ensure they meet required specifications</li><li>Creating and reviewing deployment procedures and code updates in consideration of data and functionality changes across releases. </li><li>Communicating product status with stakeholders</li>

<li>Bachelor’s degree in Computer Science,&nbsp;Engineering,&nbsp;Mathematics,&nbsp;or a related field,&nbsp;or equivalent experience</li><li>Professional software development experience</li><li>Strong C++ background (4+ years), including practical experience or project work in C++</li><li>Strong background in Object-Oriented Programming</li><li>Experience in Event-Driven Programming</li><li>Experience designing and debugging in a multi-threaded/concurrent environment</li><li>Experience working with services</li><li>Comfortable using Linux and Linux tools, command line and shell scripting</li><li>Experience with GDB debugger</li><li>Experience working with telephony networks and related technologies - CTI, IVR, VoIP (SIP/RTP), preferred</li><li>Experience with relational databases/SQL, as well as NoSQL technologies such as MongoDB, preferred</li><li>Experience with Docker and Kubernetes, preferred</li><li>Familiarity with source control and pipelining technologies such as git, cvs, Jenkins, preferred</li><li>Familiarity with HTTP and JSON, preferred</li><li>Familiarity with Go or open to learning Go, preferred</li><li>Familiarity with ticketing systems such as Jira, preferred</li>

<div><b>Who You Are</b></div><div>Interested in developing automated functional and load tests against Vail’s products’ web applications?</div><div><br></div><div>Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle.&nbsp;</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in developing automated functional and load tests against Vail’s products’ web applications?

Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle. 
#Dice


<li>Lead team members in accomplishing project deliverables and provide training and mentoring to junior employees</li><li>Develop software using Perl, Python, Java, or other languages to create automated functional and load tests against products’ web applications</li><li>&nbsp;Use tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails and Angular&nbsp;</li><li>&nbsp;Design, code, troubleshoot and debug</li><li>&nbsp;Research new technologies or industry best practices and share new insights</li><li>&nbsp;Coordinate with internal IP telephony and web product teams to accomplish coding deliverables</li>

<li>&nbsp;Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience</li><li>5-8+ years of experience in a software development role&nbsp;</li><li>Must be able to develop software independently&nbsp;</li><li>A strong understanding of Object-Oriented software development techniques</li><li>&nbsp;Proficiency with Ruby, Java, C# / .NET, C++, JavaScript, Python or other OO languages</li><li>&nbsp;Experience with 1+ test framework such as JUnit, NUnit, TestNG, RSpec or Cucumber</li><li>&nbsp;Familiarity with Linux and Windows</li><li>&nbsp;An ability to solve complex problems in a short amount of time</li><li>&nbsp;Experience with Selenium Webdriver and Grid</li><li>&nbsp;Experience with Jenkins or other build server</li><li>&nbsp;Web development experience using 1+ JavaScript frameworks (e.g., jQuery, Angular)</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Experience with TDD, BDD or ATDD, preferred</li><li>&nbsp;Experience with Git, preferred</li><li>&nbsp;Experience with SQL Server or other database, preferred</li><li>&nbsp;Experience with Unix shell scripting, preferred</li><li>Experience leading or managing a team of developers, preferred</li>

<div><b style="font-size: 12pt">Who You Are</b></div><div><span style="font-size: 12pt">Interested in developing full-stack web applications that display reporting information for customers?</span></div><div><br></div><div><span style="font-size: 12pt">As a Senior Web Software Engineer, you would design, code, debug, and implement newly created full-stack web applications. You would deploy the code on various servers. This role is team-oriented, as you will collaborate with other highly technical engineering staff to accomplish project deliverables.&nbsp;</span></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in developing full-stack web applications that display reporting information for customers?

As a Senior Web Software Engineer, you would design, code, debug, and implement newly created full-stack web applications. You would deploy the code on various servers. This role is team-oriented, as you will collaborate with other highly technical engineering staff to accomplish project deliverables. 
#Dice


<li>Develop the functionalities of the new features, using coding languages such as, JavaScript, SQL queries, CSS, HTML, and Java 11</li><li>Create responsive full-stack user interface development, using Spring Boot and Bootstrap&nbsp;</li><li>Perform unit, manual, and regression testing on all developments</li><li>Identify bugs within deployed code by investigating the production server logs for errors and find solutions using code debuggers (Chrome and Eclipse)</li><li>Perform deployments on various development production serves using Docker and Jenkins&nbsp;</li><li>Review coworkers code to ensure it is free from errors and syntax is correct</li><li>Revisit old code to identify if code refactoring is necessary&nbsp;</li><li>Document the project process in Confluence to demonstrate what the application does</li>

<li>A Bachelor’s degree in Computer Science, Computer Engineering, or another related field</li><li>4-5+ years of experience in web application development or coding role</li><li>Proficiency in full-stack development</li><li>Experience working with software engineers in a highly technical environment</li><li>Knowledge of the software development lifecycle&nbsp;</li><li>Experience with Java 8-11, Spring Boot, JavaScript, SQL, HTML, CSS, and Bootstrap</li><li>Experience with Git or a similar version control system&nbsp;</li><li>Knowledge of general Linux commands</li><li>Excellent verbal and written communication skills</li><li>Experience with Kubernetes and Docker, preferred&nbsp;</li><li>Experience with Chrome debugger, Eclipse debugger, and Sonar QUB, preferred</li><li>Knowledge of writing unit test cases, preferred</li>

Engineering

<div>Interested in learning how to work with a large and established C++ codebase, and enhancing the existing software while working through the software development lifecycle?</div><div>&nbsp;</div><div>As a C++ Software Engineer Intern, you will work within Vail’s FreeClimb product. You will have the opportunity to learn and work with C++ helping to modernize the codebase, using Git, Linux, Docker, Kubernetes, Jenkins, JSON, and other technologies.&nbsp;</div>

Interested in learning how to work with a large and established C++ codebase, and enhancing the existing software while working through the software development lifecycle?
 
As a C++ Software Engineer Intern, you will work within Vail’s FreeClimb product. You will have the opportunity to learn and work with C++ helping to modernize the codebase, using Git, Linux, Docker, Kubernetes, Jenkins, JSON, and other technologies. 


<li>Modernize the codebase by upgrading libraries and coding techniques</li><li>Maintain existing features by fixing bugs</li><li>Utilize Git for version control systems</li><li>Test software in a Linux environment to ensure required specifications are met</li><li>Utilize Jenkins pipelines for building and testing</li>

<li>Currently be pursuing a Bachelor’s as a rising Senior or starting a Master’s degree in Computer Science, Computer Engineering, or another related field</li><li>Knowledge of Object-Oriented Programming and C++</li><li>Experience with Linux and Linux tools</li><li>Knowledge of the software development lifecycle</li>

To be considered for this position, you must:

<li>Familiarity with RESTful web services</li><li>Familiarity with Docker and Kubernetes</li><li>Familiarity with databases including NoSQL</li><li>Familiarity with JSON</li><li>Knowledge of event-driven programming</li>

C++ Software Engineer Intern - FreeClimb (Summer 2023)

<div><b>Who You Are</b></div><div><br></div><div>Vail Systems is looking for&nbsp;a&nbsp;summer intern who&nbsp;is currently&nbsp;enrolled in a PhD program in&nbsp;Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational Linguistics or a related field&nbsp;to work with us on some of the challenges in natural language processing&nbsp;(NLP).</div><div>&nbsp;</div><div>The student must be conducting research in NLP and should be able to understand, codify and extract meaning from multiple communication modalities (speech, text), and build new or improve existing models using state-of-the-art machine learning techniques.&nbsp;In addition, preference will be given to candidates with demonstrated proficiency in sentence-generative language models.&nbsp;The student will work with a team of researchers to gain insight from trying new machine learning approaches and will work with practitioners to transition the research to a proof-of-concept.</div>

Who You Are

Vail Systems is looking for a summer intern who is currently enrolled in a PhD program in Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational Linguistics or a related field to work with us on some of the challenges in natural language processing (NLP).
 
The student must be conducting research in NLP and should be able to understand, codify and extract meaning from multiple communication modalities (speech, text), and build new or improve existing models using state-of-the-art machine learning techniques. In addition, preference will be given to candidates with demonstrated proficiency in sentence-generative language models. The student will work with a team of researchers to gain insight from trying new machine learning approaches and will work with practitioners to transition the research to a proof-of-concept.


<li>Currently enrolled in a PhD program in&nbsp;Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational&nbsp;Linguistics&nbsp;or&nbsp;a&nbsp;related field.</li><li>1+&nbsp;year experience&nbsp;with machine learning and natural language processing.</li><li>Strong verbal and writing communication skills.</li><li>Ability to independently execute a research agenda and collaborate effectively with other researchers and engineers.</li><li>Proficiency in Python or R.</li><li>Experience with deep learning platforms, such as&nbsp;PyTorch, Tensor Flow, CNTK, specifically as they relate to the implementation of state-of-the-art deep learning models (including, but not limited to transformer-based models).</li><li>Existing body of relevant research contributions, such as peer-reviewed publications at top-tier conferences and journals related to&nbsp;ML/NLP.</li>

PhD Data Science - NLP Intern (Summer 2023)

Engineering - Intern

<div><b>Who You Are</b></div><div>Interested in managing and supporting enterprise networks?</div><div><br></div><div>As a Network Engineer II, you will be expected to troubleshoot and debug issues that affect network infrastructure. You would manage firewalls, routers, switches and wireless controller. The candidate will have knowledge of routing (ospf, BGP) and switching(stp), subnetting and firewalls.</div><div><br></div><div><span style="font-size: 10px">#Dice&nbsp;</span></div>

Who You Are
Interested in managing and supporting enterprise networks?

As a Network Engineer II, you will be expected to troubleshoot and debug issues that affect network infrastructure. You would manage firewalls, routers, switches and wireless controller. The candidate will have knowledge of routing (ospf, BGP) and switching(stp), subnetting and firewalls.

#Dice 


<li>Make configuration changes in the firewalls, routers and switches.</li><li>Troubleshoot issues using debugging tools such as, Wireshark, etc. </li><li>Review network system to identify where and when patches are needed.</li><li>Attend team meetings to present status update and progress reports.</li><li>Conduct calls with customers to understand customer requirements to be implemented or altered in the network.</li><li>Develop documentation for each project, including creating vision diagrams.</li><li>Investigate and escalate outages to appropriate teams.</li><li>Review and respond to requests on Jira tickets.</li><li>Schedule maintenance windows.</li><li>Research industry trends and new best practices to develop technical skills, including updating certificates annually.</li>

<li>A Bachelor’s degree in Computer Science, Computer Engineering, or another related field.</li><li>4+ years of experience in a networking role. </li><li>CCNA/ Juniper or related associate level certificate for vendors.</li><li>Experience with Juniper.</li><li>Experience with BGP.</li><li>Familiarity of  Cisco, and FortiGate.</li><li>Familiarity with wireless controllers and Access points.</li><li>Familiarity with general Linux commands.</li><li>Experience with troubleshooting. </li><li>Excellent verbal and written communication skills.</li><li>Mentorship experience.</li><li>5-6+ years of experience in a networking role, preferred.</li><li>Knowledge of Unix/Linux, preferred. </li><li>Familiarity with scripting languages, preferred.</li><li>Certifications and proficiency in Juniper, Cisco, and FortiGate, preferred.&nbsp;</li>

<div><b>Who You Are</b></div><div>Interested in managing a Kubernetes platform that contains complex internal applications?</div><div><br></div><div>As a Senior Platform DevOps Engineer, you will migrate the process for non-containerized into a container management system. You would write code to automate functions in the platform using Golang, Python, and other scripting languages. This role is team-oriented, as you will collaborate with other highly technical engineering staff to accomplish project deliverables.</div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in managing a Kubernetes platform that contains complex internal applications?

As a Senior Platform DevOps Engineer, you will migrate the process for non-containerized into a container management system. You would write code to automate functions in the platform using Golang, Python, and other scripting languages. This role is team-oriented, as you will collaborate with other highly technical engineering staff to accomplish project deliverables.
#Dice


<li>Meet with stakeholders of each project and conduct a needs analysis to determine problem, solution, and required resources</li><li>Design the project documentation and present the proposed plan based on the information gathered in the meetings</li><li>Create and keep track of Jira tickets and set up GitLab repositories for each project component</li><li>Experiment or test new components in a cluster before implementing them into the entire environment&nbsp;</li><li>Test and deploy the new features, workloads, or entire platforms on the cluster</li><li>Demo the code, documentation language, etc. for the customers to teach them how to use it as a self-service platform</li><li>Reiterate the platform before deployment if there are any bugs to resolve, feature requests, or critiques provided through peer code reviews and mentoring junior developers</li><li>Write Helm charts and Helm files and build Docker files</li><li>Manage the logging infrastructure and the storage capacity on the platform by deleting data that is no longer appropriate from the clusters&nbsp;</li><li>Update GitLab, Jenkins, CI/CD, and others to make the development pipeline more efficient</li><li>Troubleshooting and perform testing to ensure the platform is functioning successfully</li>

<li>A Bachelor’s degree in Computer Science, Computer Engineering, or another related field</li><li>4-6+ years of experience in a DevOps role&nbsp;</li><li>Experience with Golang</li><li>Experience working with software engineers in a highly technical environment</li><li>Familiarity with the software development lifecycle and agile software development</li><li>Knowledge of containerization</li><li>Experience with Docker, Kubernetes, SSH, and Jenkins</li><li>Familiarity with basic networking</li><li>Knowledge of Shell command lines</li><li>Mentorship experience</li><li>Knowledge of advanced networking with Border Gateway Protocol (BGP) or server mesh level, preferred</li><li>Experience with Salt, preferred&nbsp;</li><li>Proficiency in Python or other scripting languages, preferred</li><li>Experience with C programming, preferred</li><li>Knowledge of databases, preferred</li><li>Experience accessing and control APIs, preferred</li><li>Knowledge of the SIP stack, preferred</li><li>Proficiency with Linux system administration, preferred</li><li>Experience with Elasticsearch, FluentD, and Kibana, preferred</li><li>Experience with Cloud tools, including AKS-Engine, Azure, etc., preferred&nbsp;&nbsp;</li><li>Knowledge of telephony, preferred</li>

<div><b>Who You Are</b></div><div>Interested in creating software that improves the reliability of systems in production, fixing issues, responding to incidents, and usually taking&nbsp;on-call responsibilities?</div><div>&nbsp;</div><div>As a Senior Site Reliability Engineer, you would be on an on-call rotation to respond to incidents that impact availability and provide support for service engineers with customer incidents.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are
Interested in creating software that improves the reliability of systems in production, fixing issues, responding to incidents, and usually taking on-call responsibilities?
 
As a Senior Site Reliability Engineer, you would be on an on-call rotation to respond to incidents that impact availability and provide support for service engineers with customer incidents.

#Dice


<li>Use your on-call shift to prevent incidents from occurring</li><li>Run our infrastructure with SaltStack, Containerd, Docker, Podman, and Kubernetes</li><li>Build monitoring that alerts on symptoms rather than on outages</li><li>Document every action so your findings turn into repeatable actions and then into automation</li><li>Design, build and maintain core infrastructure</li><li>Debug production issues across services and levels of the stack</li><li>Designing system for high availability and fault tolerance</li><li>Owning and improve services storing monitoring data such as logging, metrics, and tracing</li>

<li>A Bachelor’s degree in Computer Science, or a related degree</li><li>4-5+ years of experience in a software development role</li><li>Proficiency with Kubernetes and Linux operations </li><li>Knowledge of networking fundamentals</li><li>Knowledge of configuring and maintaining a CNI (calico, cilium) in Kubernetes</li><li>Knowledge of service meshes (Istio, Linkerd)</li><li>Experience with Git and Docker</li><li>Experience automating deployments using CI/CD pipelines and a variety of languages</li><li>Strong written and verbal communication skills</li><li>Experience with supporting micro-service architectures</li><li>Experience with Databases like Mongo, MSSQL, MySQL, etc.</li><li>Experience with message queues like RabbitMQ and Kafka</li><li>Configured and supported on-prem k8s clusters, preferred</li><li>Experience with multiple programming languages in both greenfield development and legacy maintenance, preferred</li><li>Experience with ArgoCD and/or Flux, preferred</li><li>Experience with Helm and Helmfiles, preferred</li><li>Experience with OpenTracing and telemetry, preferred</li><li>Experience with Grafana, Prometheus, Datadog, preferred</li><li>Contributed to a CNCF project, preferred</li><li>Experience with ES, fluentD, Splunk, or other logging pipelines, preferred</li>

Operations

<div><span style="font-size: 12pt">Interested in being part of a Helpdesk team that deploys modern software and hardware solutions, support and assist the staff at Vail Systems Inc. in-person and in remote locations, while working in an historic yet modern office environment located right across the river from the Chicago Lyric Opera House?</span></div><div><br></div><div><span style="font-size: 12pt">As an IT Systems Administrator Intern, you would perform security remediations and troubleshoot issues that arise in Vail used technologies. You will have the opportunity to learn and work with JAMF Pro, Jira, Office 365, exposure to Active Directory, Windows, MacOS, Linux, and other technologies.&nbsp;</span></div>

Interested in being part of a Helpdesk team that deploys modern software and hardware solutions, support and assist the staff at Vail Systems Inc. in-person and in remote locations, while working in an historic yet modern office environment located right across the river from the Chicago Lyric Opera House?

As an IT Systems Administrator Intern, you would perform security remediations and troubleshoot issues that arise in Vail used technologies. You will have the opportunity to learn and work with JAMF Pro, Jira, Office 365, exposure to Active Directory, Windows, MacOS, Linux, and other technologies. 


<li>Review and respond to ticket submissions in Jira</li><li>Create how-to guides in wiki pages to document processes and procedures</li><li>Stay up to date by researching new technology</li><li>Participate in knowledge sharing exercises </li><li>Perform inventory management</li><li>Assist with management of end-user systems utilizing enterprise management solutions</li><li>Troubleshoot and solve IT problems</li>

<li>Currently pursuing a bachelor's degree in Information Systems, IT, or another related field; expected to graduate in Summer of 2023 or later</li><li>Knowledge of Linux, Windows, and MacOS operating systems </li><li>Experience with troubleshooting technical issues</li><li>Excellent verbal and written communication skills</li><li>Knowledge of computer hardware components</li>

<li>Proficiency with Office 365</li><li>Computer related certifications</li>

Operations - Intern

<div>Interested in further protecting an already highly secure environment?</div><div>&nbsp;</div><div>As a Governance and Compliance Intern, you will perform compliance assessments, write reports on your findings, create proposals for improvement and track status to resolution. This role is team oriented as you will be working collaboratively with cross-functional stakeholders on cross-functional projects related to data governance, data protection and privacy.</div><div><br></div><div>The ideal candidate loves to learn, has excellent communication and organizational skills and is interested in common security standards and various regulations (e.g., SOC2, PCI, HIPAA, etc.).</div>

Interested in further protecting an already highly secure environment?
 
As a Governance and Compliance Intern, you will perform compliance assessments, write reports on your findings, create proposals for improvement and track status to resolution. This role is team oriented as you will be working collaboratively with cross-functional stakeholders on cross-functional projects related to data governance, data protection and privacy.

The ideal candidate loves to learn, has excellent communication and organizational skills and is interested in common security standards and various regulations (e.g., SOC2, PCI, HIPAA, etc.).


<li>Assist with implementing and monitoring compliance program requirements throughout the organization, SOC2, HIPAA and PCI</li><li>Assist with the Information Security policy refresh schedule</li><li>Assist in the enhancing of a security awareness program</li><li>Assist with creating a Privacy program</li><li>Assist with coordinating Disaster Recovery tests across the organization</li><li>Adhoc duties as requested</li>

<li>Pursuing a Bachelor’s degree in Computer Science, or a related field</li><li>Ability to learn and solve problems over multiple weeks</li><li>Excellent communication skills and organizational skills</li><li>Knowledge of security standards and regulations</li>

Governance and Compliance Intern (Summer 2023)

Operations Architecture - Intern

<div><b>Who You Are</b></div><div>Interested in solving technical issues and customer support for enterprise customers?</div><div><br></div><div>As a Customer Success Specialist, I, you will be expected to serve as the primary point of contact for numerous customers of Vail’s Routing and Call Control (RACC) platform. You would assist customers based on their specific needs by troubleshooting and solving issues they have in their self-service RACC portal, both individually and amongst internal product teams. This role is team-oriented, and you will collaborate with other highly technical engineering staff to address all correspondence with customers to ensure complete customer satisfaction.&nbsp;</div>

Who You Are
Interested in solving technical issues and customer support for enterprise customers?

As a Customer Success Specialist, I, you will be expected to serve as the primary point of contact for numerous customers of Vail’s Routing and Call Control (RACC) platform. You would assist customers based on their specific needs by troubleshooting and solving issues they have in their self-service RACC portal, both individually and amongst internal product teams. This role is team-oriented, and you will collaborate with other highly technical engineering staff to address all correspondence with customers to ensure complete customer satisfaction. 


<li>Consistently contact all customers assigned as primary contact to develop and maintain strong relationships</li><li>Check monitoring pages throughout the day to identify any potential or current errors that need to be resolved</li><li>Document all errors and how errors were resolved in internal Confluence wiki pages. </li><li>Troubleshoot and solve issues by working with internal teams and/or researching external sources to find the most efficient solution in a timely manner, using tools such as SIP Call Logs and Call Detail Records (CDR)</li><li>Take calls and emails from customers on an as needed basis, including after hours if emergency issues arise</li><li>Attend team meetings to plan and prioritize each week’s tasks and present status updates on customers’ integration into system by noting what problems occurred and what action was taken to resolve it </li><li>Attend weekly meetings for customers who are in the provisioning stage to review status and what next steps need to be taken to complete the process</li><li>Coordinate with internal teams consisting of software developers, business analysts, operations engineers, and project managers to effectively maintain and grow Vail’s customer base</li>

<li>A Bachelor’s degree in Business, Telecommunications, Computer Science, or a related field</li><li>Experience working in a highly technical environment and with highly technical teams (e.g. software developers, operations engineers, project managers, etc.)</li><li>Ability to learn complex internal products quickly</li><li>Excellent verbal and written communication skills</li><li>Proficiency with the MS Office suite (Excel, MS Word, Power Point, Outlook)</li><li>Excellent time management and organization skills</li><li>1+ year of experience in a technical product support role, preferred</li><li>1+ year of experience in a customer-facing or information technology role, preferred</li><li>2+ years of experience in a customer-facing role, preferred</li><li>Experience with internal documentation platforms such as Jira and Confluence, preferred</li><li>Robust knowledge of telecommunications vernacular and processes, preferred</li>

Service Delivery

<div><b>Who You Are</b></div><div>Interested in creating compelling user experiences through intelligent voice browser applications?</div><div><br></div><div>We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay,&nbsp;Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives.&nbsp;</div><div>&nbsp;</div><div>As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;</div>

Who You Are
Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. 
 
As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. 


<li>Energizes their teammates to continuously improve</li><li>&nbsp;Possesses strong technical capabilities</li><li>&nbsp;Enjoys working independently in&nbsp;a&nbsp;fast-paced&nbsp;technical environment</li><li>&nbsp;Analyzes existing architecture to make consistent improvements</li><li>&nbsp;Possesses excellent analytical and&nbsp;problem-solving&nbsp;skills</li><li>&nbsp;Demonstrates curiosity with regards to software</li><li>&nbsp;Provides on-call support to external customers</li><li>&nbsp;Works with cross-functional teams to troubleshoot issues</li><li>Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy</li><li>&nbsp;Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience</li><li>&nbsp;Perform design and code reviews</li><li>&nbsp;Learn and implement a wide range of technologies that integrate solutions with customers</li><li>&nbsp;Transition solutions to internal and external platform teams</li><li>&nbsp;Prioritize and juggle between multiple projects based on customer needs</li><li>&nbsp;Communicate with external customers as required&nbsp;</li>

<li>A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience</li><li>&nbsp;Up to 2 years of experience as a software developer</li><li>&nbsp;Proven track record of developing high quality software</li><li>&nbsp;Knowledge of Object-Oriented software development techniques</li><li>&nbsp;Ability to communicate with developers, executive managers and external customers</li><li>&nbsp;Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys</li><li>&nbsp;Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership</li><li>&nbsp;Strong verbal and written communication skills</li><li>&nbsp;Proficiency in conversational North American&nbsp;Spanish, preferred</li><li>&nbsp;Experience in MVC frameworks, preferred</li><li>&nbsp;Experience with Jenkins or other build server, preferred</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Interest in data collection and analytics, preferred</li><li>&nbsp;Knowledge of multiple SDLC practices, preferred</li><li>&nbsp;Proficiency in 1+ programming language, such as Java, C#, or C++, preferred</li><li>&nbsp;Working with UNIX/Linux/OSX, preferred</li><li>&nbsp;Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred</li><li>&nbsp;Deep understanding of the principles of IVR Voice Interface design, preferred</li>

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