<div><b>Who You Are</b></div><div>We’re looking to add a Data Scientist II to our real-time analytics and machine learning team.&nbsp; This team is on a mission to explore the wealth of voice data available, seeking insights that may lead to new and powerful business applications.&nbsp; Like the data we’re analyzing, the work is unstructured, and the solutions aren’t always clear.</div><div>&nbsp;</div><div>- You thrive on bringing definition to big, undefined problems.</div><div>- You’re comfortable with open-source languages and are passionate about developing further.</div><div>- You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms.</div><div>- You have the skills to retrieve, combine, and analyze data from a variety of sources and structures.</div><div><br></div><div>As a Data Scientist, you’ll be analyzing and experimenting with multimodal data to find patterns in system or user behavior that can be used to inform business actions. For example, you will be involved in the acoustic analysis of customer interactions to uncover patterns of conversational dynamics in a call center. You’ll then develop prototype applications that recognize these patterns to generate real-time event data that can be channeled into user applications.&nbsp;<span style="font-size: 12pt">&nbsp;</span></div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid #Dice</span></div>

Who You Are
We’re looking to add a Data Scientist II to our real-time analytics and machine learning team.  This team is on a mission to explore the wealth of voice data available, seeking insights that may lead to new and powerful business applications.  Like the data we’re analyzing, the work is unstructured, and the solutions aren’t always clear.
 
- You thrive on bringing definition to big, undefined problems.
- You’re comfortable with open-source languages and are passionate about developing further.
- You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms.
- You have the skills to retrieve, combine, and analyze data from a variety of sources and structures.

As a Data Scientist, you’ll be analyzing and experimenting with multimodal data to find patterns in system or user behavior that can be used to inform business actions. For example, you will be involved in the acoustic analysis of customer interactions to uncover patterns of conversational dynamics in a call center. You’ll then develop prototype applications that recognize these patterns to generate real-time event data that can be channeled into user applications.  

#BI-Hybrid #Dice


<li>Partner with a cross-functional team of data scientists, software engineers, and product managers to reveal the insights hidden within huge volumes of speech data.</li><li>Provide oversight for creating, configuring and optimizing speech technologies for Vail voice user experiences, including speech recognition, voice biometrics, chatbot, speech synthesis engines, and large language models (LLMs).</li><li>Interact with clients to deliver talks, webinars, and highlight the work of the team.</li><li>Build machine learning models through all phases of development, from concept to design, training, evaluation, validation, and productization.</li><li>Harness your expertise in Natural Language Processing (NLP) to evolve customer experiences to best-in-class.</li><li>Lead the effort to create grammars, dictionaries, acoustic models, and language models that underpin Automatic Speech Recognition (ASR) technology.</li><li>Contribute to the team’s growing body of peer-reviewed papers (<a href="https://www.freeclimb.com/research/" class="postings-link">https://www.freeclimb.com/research/</a>).</li>

<li>Ph.D. or M.S. in Computer Science, Data Science, Mathematics, Human Computer Interaction, Natural Language Processing, Computational Linguistics or a related field.</li><li>4+ year experience with machine learning and natural language processing.</li><li>Strong verbal and writing communication skills.</li><li>Ability to independently execute a research agenda and collaborate effectively with other researchers and engineers.</li><li>Ability to translate research ideas into product concepts.</li><li>Experience with deep learning platforms, such as PyTorch, Tensor Flow, CNTK, specifically as they relate to the implementation of state-of-the-art deep learning models (including, but not limited to transformer-based models).</li><li>Existing body of relevant research contributions, such as peer-reviewed publications at top-tier conferences and journals related to ML/NLP.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

Engineering

<div><b>Don't see an opening that's right for you? It's probably coming! </b></div><div>Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. </div><div><br></div><div>Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. </div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid</span></div>

Don't see an opening that's right for you? It's probably coming! 
Vail is always looking for talented people. If you don't see an open position that looks like a fit, please submit your resume for us to review. 

Feel free to include a cover letter showcasing your interests or any relevant work (portfolio, writing sample, etc.), and we'll do our best to match you with the right role. 

#BI-Hybrid


General

<div><b>Who You Are </b></div><div>Interested in resolving IT-related issues for end-users that have software and hardware-related requests?</div><div>&nbsp;</div><div>As an IT Systems Administrator, you would support internal systems in Windows, Mac, and Linux while managing the operational end-user equipment, as well.</div><div><br></div><div><span style="font-size: 10px">#Dice</span></div>

Who You Are 
Interested in resolving IT-related issues for end-users that have software and hardware-related requests?
 
As an IT Systems Administrator, you would support internal systems in Windows, Mac, and Linux while managing the operational end-user equipment, as well.

#Dice


<li>Responsible for maintenance and configuration of our end-users’ workstations</li><li>Install and upgrade computer components and software, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Test solutions to ensure they are successful and then implement those solutions</li><li>Complete various project deliverables, such as rolling out and implementing new technology</li><li>Research best practices or relevant topics for Vail users and provide training for employee consumption</li><li>Manage Security Patches utilizing our MDM System</li><li>Ship, receive, recycle, and document assets using our asset inventory system</li>

<li>A Bachelor’s degree in Computer Science, IT, or a related field</li><li>2-4 years of experience in a Helpdesk role</li><li>Familiarity with active directory</li><li>Knowledge of the major operating systems (Linux, Windows, and Mac)</li><li>Experience working with desktop and laptop hardware</li><li>Knowledge of troubleshooting</li><li>Proficiency with MS Office suite</li><li>Experience with ticketing systems, such as Jira, preferred</li><li>Ability to read and troubleshoot logs, preferred&nbsp;</li>

Helpdesk

<div><b>Who You Are</b></div><div>Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels?</div><div><br></div><div>As a Technical Project Manager, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.</div><div><br></div><div>The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace. The applicant will have knowledge of customer service, ticketing processes and workflows, Interactive Voice Response (IVR) and telephony/VoIP applications, and call flows. Additionally, the candidate will be self-motivated, organized, detail-oriented and have strong leadership and communication abilities.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#BI-hybrid #Dice</span></div>

Who You Are
Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels?

As a Technical Project Manager, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.

The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace. The applicant will have knowledge of customer service, ticketing processes and workflows, Interactive Voice Response (IVR) and telephony/VoIP applications, and call flows. Additionally, the candidate will be self-motivated, organized, detail-oriented and have strong leadership and communication abilities. 

#BI-hybrid #Dice


<li>Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customer's experience or engineering velocity.</li><li>Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs &amp; context.</li><li>Develop a full understanding of our technical stack and interdependencies so that you are able to review designs to ensure they are scalable, reliable, and efficient.</li><li>Track, prioritize and execute projects, enhancements, or bugs from the team backlog. </li><li>Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.</li><li>Ensure documentation of project artifacts including architecture, work steps, deployments, release notes, and monthly reporting.</li><li>Ensure user-acceptance testing is performed and coordinate releases.</li><li>After project completion, define support and maintenance procedures.</li>

<li>A Bachelor’s degree in Computer Science, Software Engineering, or related field.</li><li>3-4+ years of experience in a technical project management role. </li><li>Proficiency with Jira or similar ticketing system.</li><li>Knowledge of Scrum practices (sprint planning, review, standups, project grooming).</li><li>Experience in directly interacting with internal and external customers.</li><li>Experience working with diverse groups in a highly technical environment.</li><li>Knowledge of project management lifecycle.</li><li>Excellent verbal and written communication skills, including technical writing.</li><li>Previous experience as software engineer or software engineer in test, preferred.</li><li>Experience with software development and testing, preferred.</li><li>Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.</li><li>Knowledge of Docker &amp; Kubernetes or similar cloud technologies, preferred.</li><li>Project Management Professional (PMP) certification, preferred.</li>

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

Project Management

<div><b>Who You Are</b></div><div>Interested in developing automated functional and load tests against Vail’s products’ web applications?</div><div><br></div><div>Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in developing automated functional and load tests against Vail’s products’ web applications?

Our voice technology is cool, but it’s mostly invisible. That’s why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail’s web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art, and even cognitive psychology to ensure that we approach problems from every angle. 

#Dice #BI-Hybrid


<li>Lead team members in accomplishing project deliverables and provide training and mentoring to junior employees</li><li>Develop software using Perl, Python, Java, or other languages to create automated functional and load tests against products’ web applications</li><li>&nbsp;Use tools and languages including Selenium Webdriver, RSpec, Cucumber, Java, Ruby on Rails and Angular&nbsp;</li><li>&nbsp;Design, code, troubleshoot and debug</li><li>&nbsp;Research new technologies or industry best practices and share new insights</li><li>&nbsp;Coordinate with internal IP telephony and web product teams to accomplish coding deliverables</li>

<li>&nbsp;Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience</li><li>5-8+ years of experience in a software development role&nbsp;</li><li>Must be able to develop software independently&nbsp;</li><li>A strong understanding of Object-Oriented software development techniques</li><li>&nbsp;Proficiency with Ruby, Java, C# / .NET, C++, JavaScript, Python or other OO languages</li><li>&nbsp;Experience with 1+ test framework such as JUnit, NUnit, TestNG, RSpec or Cucumber</li><li>&nbsp;Familiarity with Linux and Windows</li><li>&nbsp;An ability to solve complex problems in a short amount of time</li><li>&nbsp;Experience with Selenium Webdriver and Grid</li><li>&nbsp;Experience with Jenkins or other build server</li><li>&nbsp;Web development experience using 1+ JavaScript frameworks (e.g., jQuery, Angular)</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Experience with TDD, BDD or ATDD, preferred</li><li>&nbsp;Experience with Git, preferred</li><li>&nbsp;Experience with SQL Server or other database, preferred</li><li>&nbsp;Experience with Unix shell scripting, preferred</li><li>Experience leading or managing a team of developers, preferred</li>

QA Team

<div>As a Senior Information Security Engineer, you will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will design and deliver solutions for complex technical problems. This role is team-oriented as you will collaborate with other highly technical data security, networking, systems engineering, and software development staff. &nbsp;</div><div>&nbsp;</div><div>The ideal candidate will leverage a strong data security background to monitor, discover, and mitigate vulnerabilities in our network, systems, and applications. Additionally, the candidate will be data-driven, adaptable, and detail-oriented.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid #Dice</span></div>

As a Senior Information Security Engineer, you will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will design and deliver solutions for complex technical problems. This role is team-oriented as you will collaborate with other highly technical data security, networking, systems engineering, and software development staff.  
 
The ideal candidate will leverage a strong data security background to monitor, discover, and mitigate vulnerabilities in our network, systems, and applications. Additionally, the candidate will be data-driven, adaptable, and detail-oriented. 

#BI-Hybrid #Dice


<li><b>Cross-Functional Collaboration</b>: Work closely with cross-functional teams to design, implement, and improve security controls for applications. Monitor the effectiveness of security measures and provide recommendations for improvements.</li><li><b>Security Design</b>: Develop, maintain, and review security architecture and design to ensure it aligns with organizational goals and industry best practices.</li><li><b>Security Documentation</b>: Maintain and update security documentation, including architecture diagrams, policies, procedures, and guidelines.</li><li><b>Security Assessments</b>: Conduct thorough security assessments of web applications, identifying vulnerabilities and security weaknesses. Perform automated and manual security testing using industry-standard tools and methodologies. Perform security-focused code reviews.</li><li><b>Penetration testing</b>: Conduct pen tests of internally developed applications and external interfaces.</li><li><b>Incident Response</b>: Participate in incident response activities, investigating and mitigating security incidents when they occur. Help develop and implement proactive measures to prevent future incidents. </li><li><b>Threat Modeling</b>: Collaborate with project teams to perform threat modeling and risk assessments to identify potential security threats and prioritize mitigation efforts. </li><li><b>Vulnerability Mitigation</b>: Provide detailed remediation recommendations to development teams and work closely with them to address security vulnerabilities in a timely manner. Ensure that secure coding practices are adhered to during the development process. </li><li><b>Vendor Assessment (cloud and on-prem)</b>: Evaluate and select security products and services from third-party vendors, ensuring they meet the organization's security requirements.</li><li><b>Security Tools and Technologies</b>: Stay up to date with the latest security tools, technologies, and industry trends. Evaluate and deploy relevant security tools to enhance application security.&nbsp; Create tools as necessary. Act as the primary or backup maintainer of security tools.</li><li><b>Compliance and Documentation</b>: Support Compliance and audit activities.</li><li>Security Training: Educate developers and stakeholders about security best practices and ensure a security-conscious culture within the organization.</li><li>Security metrics delivery and improvements&nbsp;</li><li>Projects, production evaluations, research work, recruiting, and other administrative work as needed.</li><li>Learn new technologies and skills and apply them at work.</li><li>Manage a small team.</li>

<li>A Bachelor’s degree in Computer Engineering, Computer Science, Information/Cyber Security or a related field.</li><li>Knowledge of security coding practices and the ability to guide development teams.</li><li>Experience with multiple programming languages (such as, Java, Go, Ruby, C++,&nbsp; Python, Perl, etc.)[MB1]&nbsp;</li><li>An understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)&nbsp;</li><li>Experience as a web application developer&nbsp;or the ability to show a clear understanding of web services</li><li>Experience automated security tasks.</li><li>Experience with pen testing tools such as, but not limited to Burp Suite and Metasploit.</li><li>Ability to identify and exploit web vulnerabilities (XSS, CSRF, SQLi, SSRF, arbitrary file upload, etc.)</li><li>Minimum of 5 years of experience with any combination of the following: mobile security, threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security&nbsp;</li><li>Minimum of 5 years of experience and understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application security.</li><li>Security or Linux certifications such as, but not limited to CISSP, LFCE, LFCS, RHCSA, CEH, CASE, RHCE, Red Hat Certified Specialist in Security: Linux, preferred. </li><li>Subject matter expertise in cryptography, preferred. </li><li>Proficiency in application security testing tools and vulnerability scanning, preferred.</li><li>Experience with system administration, including log analysis, preferred. </li><li>Knowledge of compliance frameworks such as PCI DSS, HIPAA, NIST, etc., preferred.</li><li>An understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols), preferred. </li><li>Experience with NodeJS, the Spring Framework, Ruby, preferred. </li><li>Experience as a member of an incident response team, preferred. </li><li>Ability to stay updated on emerging threats and security best practices, preferred. </li><li>Participation in CTFs, preferred. </li><li>Experience security cloud environments, e.g. AWS, preferred. </li><li>Experience as a team lead, preferred. </li>

Security

<div><b>Who You Are</b></div><div>Interested in solving technical issues and customer support for enterprise customers?</div><div><br></div><div>As a Customer Success Specialist, I, you will be expected to serve as the primary point of contact for numerous customers of Vail’s Routing and Call Control (RACC) platform. You would assist customers based on their specific needs by troubleshooting and solving issues they have in their self-service RACC portal, both individually and amongst internal product teams. This role is team-oriented, and you will collaborate with other highly technical engineering staff to address all correspondence with customers to ensure complete customer satisfaction.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid</span></div>

Who You Are
Interested in solving technical issues and customer support for enterprise customers?

As a Customer Success Specialist, I, you will be expected to serve as the primary point of contact for numerous customers of Vail’s Routing and Call Control (RACC) platform. You would assist customers based on their specific needs by troubleshooting and solving issues they have in their self-service RACC portal, both individually and amongst internal product teams. This role is team-oriented, and you will collaborate with other highly technical engineering staff to address all correspondence with customers to ensure complete customer satisfaction. 

#BI-Hybrid


<li>Consistently contact all customers assigned as primary contact to develop and maintain strong relationships</li><li>Check monitoring pages throughout the day to identify any potential or current errors that need to be resolved</li><li>Document all errors and how errors were resolved in internal Confluence wiki pages. </li><li>Troubleshoot and solve issues by working with internal teams and/or researching external sources to find the most efficient solution in a timely manner, using tools such as SIP Call Logs and Call Detail Records (CDR)</li><li>Take calls and emails from customers on an as needed basis, including after hours if emergency issues arise</li><li>Attend team meetings to plan and prioritize each week’s tasks and present status updates on customers’ integration into system by noting what problems occurred and what action was taken to resolve it </li><li>Attend weekly meetings for customers who are in the provisioning stage to review status and what next steps need to be taken to complete the process</li><li>Coordinate with internal teams consisting of software developers, business analysts, operations engineers, and project managers to effectively maintain and grow Vail’s customer base</li>

<li>A Bachelor’s degree in Business, Telecommunications, Computer Science, or a related field</li><li>Experience working in a highly technical environment and with highly technical teams (e.g. software developers, operations engineers, project managers, etc.)</li><li>Ability to learn complex internal products quickly</li><li>Excellent verbal and written communication skills</li><li>Proficiency with the MS Office suite (Excel, MS Word, Power Point, Outlook)</li><li>Excellent time management and organization skills</li><li>1+ year of experience in a technical product support role, preferred</li><li>1+ year of experience in a customer-facing or information technology role, preferred</li><li>2+ years of experience in a customer-facing role, preferred</li><li>Experience with internal documentation platforms such as Jira and Confluence, preferred</li><li>Robust knowledge of telecommunications vernacular and processes, preferred</li>

Service Delivery

<div><b>Who You Are</b></div><div>Interested in telling the story of Vail Systems and its subsidiaries, Versay and Prosodica? You would show the world how our software products and services, and the people behind them, solve complex communications challenges for our customers, including Fortune 500 enterprises, service providers, and start-ups looking for the right partner to stand up innovative solutions. </div><div>&nbsp;</div><div>Our team is seeking a content and copywriter Specialist who understands web writing, SEO best practices, and brand-centered storytelling for a technical company. You will help to attract potential customers, employees, and partners by showcasing our company and our products utilizing your journalistic skills. You would also create, and tailor written content to audiences in different industries to promote sales and increase exposure to the technical solutions and offerings we provide for our customers.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid</span></div>

Who You Are
Interested in telling the story of Vail Systems and its subsidiaries, Versay and Prosodica? You would show the world how our software products and services, and the people behind them, solve complex communications challenges for our customers, including Fortune 500 enterprises, service providers, and start-ups looking for the right partner to stand up innovative solutions. 
 
Our team is seeking a content and copywriter Specialist who understands web writing, SEO best practices, and brand-centered storytelling for a technical company. You will help to attract potential customers, employees, and partners by showcasing our company and our products utilizing your journalistic skills. You would also create, and tailor written content to audiences in different industries to promote sales and increase exposure to the technical solutions and offerings we provide for our customers. 

#BI-Hybrid


<li>Craft targeted brand messages utilizing customer personas. </li><li>Develop product-specific case studies, articles, and blog posts.</li><li>Create content for various social media platforms and the company’s website. </li><li>Produce content that is provided directly to customers in sales engagements or at conferences.</li><li>Collaborate with a highly technical workforce to prepare content deliverables, for example, assist with producing plain-language versions of technical research papers.</li><li>Collaborate with the team to create an editorial calendar for website and social media postings</li><li>Research and implement industry best practices and trends with content creation and curation.</li><li>Edit and proofread content to ensure a cohesive voice is used across the company’s platforms and channels before publication. </li><li>Audit and analyze website and social media traffic and interest, including conducting keyword research, and provide insights to inform marketing strategy.</li><li>Prepare well-structured drafts using Content Management Systems.</li><li>Create graphics content to match articles, and provide input on layouts and graphic design, preferred.</li>

<li>A Bachelor’s degree in Marketing, English, Journalism, or a related degree. </li><li>5+ years of experience as a Copywriter, Content Writer, or a similar role. </li><li>Ability to provide a professional portfolio for review, with previous publications.</li><li>Exceptional writing and editing skills.</li><li>Creative and strategic-thinking skills.</li><li>Strong attention to detail.</li><li>Ability to work independently.</li><li>Strong interpersonal skills and willingness to communicate with clients, colleagues, and management.</li><li>Ability to work on multiple projects with different objectives simultaneously.</li><li>Good time management skills, including prioritizing, scheduling, and adapting as necessary.</li><li>Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.</li><li>Familiarity with SEO guidelines, preferred. </li><li>Experience writing technology-related content, preferred. </li><li>Experience with Webflow, preferred. </li><li>Interest in exploring a variety of toolsets, including ChatGPT that can further the content writing and storytelling efforts of the company, preferred.&nbsp;</li>

<div><b>Who You Are</b></div><div>Interested in creating compelling user experiences through intelligent voice browser applications?</div><div><br></div><div>We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay,&nbsp;Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives.&nbsp;</div><div>&nbsp;</div><div>As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.&nbsp;</div><div><br></div><div><span style="font-size: 10px">#Dice #BI-Hybrid</span></div>

Who You Are
Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. 
 
As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. 

#Dice #BI-Hybrid


<li>Energizes their teammates to continuously improve</li><li>&nbsp;Possesses strong technical capabilities</li><li>&nbsp;Enjoys working independently in&nbsp;a&nbsp;fast-paced&nbsp;technical environment</li><li>&nbsp;Analyzes existing architecture to make consistent improvements</li><li>&nbsp;Possesses excellent analytical and&nbsp;problem-solving&nbsp;skills</li><li>&nbsp;Demonstrates curiosity with regards to software</li><li>&nbsp;Provides on-call support to external customers</li><li>&nbsp;Works with cross-functional teams to troubleshoot issues</li><li>Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy</li><li>&nbsp;Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience</li><li>&nbsp;Perform design and code reviews</li><li>&nbsp;Learn and implement a wide range of technologies that integrate solutions with customers</li><li>&nbsp;Transition solutions to internal and external platform teams</li><li>&nbsp;Prioritize and juggle between multiple projects based on customer needs</li><li>&nbsp;Communicate with external customers as required&nbsp;</li>

<li>A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience</li><li>&nbsp;Up to 2 years of experience as a software developer</li><li>&nbsp;Proven track record of developing high quality software</li><li>&nbsp;Knowledge of Object-Oriented software development techniques</li><li>&nbsp;Ability to communicate with developers, executive managers and external customers</li><li>&nbsp;Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys</li><li>&nbsp;Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership</li><li>&nbsp;Strong verbal and written communication skills</li><li>&nbsp;Proficiency in conversational North American&nbsp;Spanish, preferred</li><li>&nbsp;Experience in MVC frameworks, preferred</li><li>&nbsp;Experience with Jenkins or other build server, preferred</li><li>&nbsp;Experience with Agile development practices, preferred</li><li>&nbsp;Interest in data collection and analytics, preferred</li><li>&nbsp;Knowledge of multiple SDLC practices, preferred</li><li>&nbsp;Proficiency in 1+ programming language, such as Java, C#, or C++, preferred</li><li>&nbsp;Working with UNIX/Linux/OSX, preferred</li><li>&nbsp;Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred</li><li>&nbsp;Deep understanding of the principles of IVR Voice Interface design, preferred</li>

<div><b>Who You&nbsp;Are</b>&nbsp;</div><div>Interested in&nbsp;managing custom development projects?&nbsp;</div><div>&nbsp;</div><div>As a Technical Project Manager for Versay Solutions, you will be expected to be the primary point of contact for all assigned customers. You would manage the schedules and resources for all project team members to ensure project deliverables are being accomplished on time. This role is team-oriented, as you will collaborate with other highly technical staff to accomplish project deliverables and mentor or assist team members with their tasks.</div><div><br></div><div><span style="font-size: 10px">#BI-Hybrid #Dice</span></div>

Who You Are 
Interested in managing custom development projects? 
 
As a Technical Project Manager for Versay Solutions, you will be expected to be the primary point of contact for all assigned customers. You would manage the schedules and resources for all project team members to ensure project deliverables are being accomplished on time. This role is team-oriented, as you will collaborate with other highly technical staff to accomplish project deliverables and mentor or assist team members with their tasks.

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<li>Generate estimates of timeline and workload of projects by communicating with developers, test engineers, and others</li><li>Keep track of all worked hours by all team members a part of the project to calculate total hours spent</li><li>Work with internal teams to determine project scope</li><li>Write and review the statements of work</li><li>Set up the project plan in Jira and create appropriate tasks and assign/delegate to team members</li><li>Develop the project schedule for all members</li><li>Schedule and speak with customers for customer meetings throughout the project’s lifecycle</li><li>Manage weekly status meetings by presenting status updates and reviewing blockers and their subsequent solutions</li><li>Update risk and issue logs</li><li>Generate weekly, monthly, and quarterly status reports</li><li>Lead design review meetings</li><li>Coordinate with quality assurance team members to execute test plans</li>

<li>A Bachelor’s degree in Engineering, Computer Science, Mathematics, or another Technology related degree.</li><li>5+ years of experience in a project management role</li><li>Experience in a customer facing role</li><li>Proficiency with Jira</li><li>Experience with MS project or related tool</li><li>Excellent verbal and written communication skills</li><li>Mentorship experience</li><li>5+ years of software project management experience, preferred</li><li>Knowledge of Atlassian (Jira, etc.), preferred</li><li>Experience with software development, preferred</li><li>Knowledge of IVR, preferred</li>

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