All the Control You Want,
All the Insight You Need
All the Control You Want, All the Insight You Need
Solutions
The Vail Platform
The Vail Platform delivers enhanced network services and enterprise-grade voice applications that support billions of interactions on a yearly basis. But we don’t stop there. Vail also provides value before, during, and after interactions.
Built on carrier-grade voice infrastructure processing over 36 million minutes a day, Vail gives organizations the intelligence to identify risk earlier, route calls more effectively, and generate insights to continuously improve customer conversations.
Maximize The Value of Every Interaction
Leverage a flexible suite of call services built using decades of voice engineering expertise. They work independently or together, and can be flexibly enabled and disabled, to meet your business and operational needs.
01 Pre-Call Risk Scoring and Authentication
Verify callers before they ring through
Streamline legitimate callers and stop unwanted/risky activity before they reach your call center. Vail uses a patented data framework to analyze each call against billions of historical call events, carrier intelligence, and cross-industry risk signals, delivering risk scores and insights in under 10 milliseconds.
- Enhanced STIR/SHAKEN verification
- Pre-call risk scoring (1-100)
- Explainable risk insights
- API-based integration with existing authentication, routing, and reporting systems
02 Intelligent Call Control and Routing
Control how your voice calls are routed and handled
Manage complex voice traffic with flexible routing logic and advanced call treatment through an intuitive interface, supported by a dedicated Technical Account Manager. Route customers to the right destination using conditions like ANI, location, time/date, and other attributes.
- Configurable least-cost routing logic with automatic failover (n+n redundancy)
- Dynamic IVR and call treatment
- SIP, PSTN, and contact center integrations
- Real-time visibility and reporting with TAM support
03 Voice Clarity Enhancement
Deliver clearer conversations in any environment
Optimize speech quality in real time with patented technology that analyzes, scores, and enhances voice interactions across evolving conditions. Automatically suppress disruptive background noise and improve intelligibility for both callers and agents.
- Real-time audio enhancement
- Audio quality monitoring and scoring
- Adaptive background noise suppression
04 Interaction Insights (Prosodica™)
Turn every interaction into actionable insight
Analyze every customer conversation to uncover what your customers care about most, where your team is struggling, and where automation is most effective. With AI-powered text mining, Prosodica surfaces key trends, identifies at-risk accounts, and organizes calls by event and customer disposition, enabling issues to be clearly triaged and resolved faster.
- Call topic and trend analysis
- Customer engagement, experience, and satisfaction scoring
- Agent performance insights and coaching
- Automated quality assurance
Developers
Programmable Communications APIs (FreeClimb)
Build custom voice and messaging experiences with enterprise-grade APIs
Give developers the tools to embed reliable communications into their applications without building telecom infrastructure from scratch. FreeClimb API provides flexible voice, messaging, and phone number APIs backed by Vail’s carrier-grade platform.
- Programmable voice and SMS/MMS
- Custom IVR and call workflows
- Number provisioning and management (local and toll-free)
- SDKs, documentation, and developer tools
Enterprise Reliability and Security
Vail supports mission-critical communications with enterprise-grade infrastructure:
- Tier-1 carrier connectivity
- Geo-redundant, fault-tolerant architecture
- 99.999% uptime
- 24/7 U.S.-based support and network operations
- HIPAA, PCI DSS, and SOC 2 compliance
Create Better Customer Conversations
Vail gives enterprises the intelligence, foundation, and flexibility they need to improve every stage of their customer interactions. Get a 30-minute walk-through of our capabilities and how they can enhance your current stack.
Schedule a DemoVail Systems Solutions FAQs
What is the Vail Platform?
Vail is a voice intelligence platform that helps organizations improve every customer interaction with solutions for authentication, routing, voice enhancement, and analytics.
Why does Vail operate in the call path?
Can Vail work with our existing systems?
How does Vail help secure customer calls?
Is Vail built for enterprise-scale communications?
How can we get started?
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Vail Systems Solutions FAQs
Vail is a voice intelligence platform that helps organizations improve every customer interaction with solutions for authentication, routing, voice enhancement, and analytics.
Through established Tier-1 interconnects, Vail accesses a rich dataset of call signals that inform more accurate voice solutions and insights.
Yes. Vail integrates with existing contact centers, SIP/PSTN infrastructure, authentication systems, and applications through flexible APIs and connectivity options.
Vail uses network intelligence, billions of historical call records, and proprietary risk scoring models to help organizations identify threats, verify callers, and reduce unwanted activity before calls connect.
Yes. Vail provides carrier-grade reliability with Tier-1 connectivity, geo-redundant infrastructure, 99.999% uptime, and enterprise security standards.
Schedule a demo to see how Vail can enhance your existing communication stack and improve customer conversations.