# Vail > Vail Systems is an enterprise CPaaS provider that helps businesses secure, route, and optimize customer calls end-to-end, with pre-call risk scoring, call routing, voice clarity enhancement, and AI-powered conversation analytics. Founded in 1991, Vail runs carrier-grade voice infrastructure that processes over 12 billion minutes a year. ## Website - [https://www.vailsys.com/](https://www.vailsys.com/): Main site and access point. ## Solutions and Services Vail offers a comprehensive suite of cloud-based telephony software and enhanced network services across the entire caller journey, powered by one of the industry's largest call history datasets. Key offerings include: - **Pre-Call Risk Scoring and Authentication**: Risk assessment for 100% of incoming calls before connection to an IVA, IVR, or agent. - **Routing and Call Control**: Customizable routing logic built on a reliable, low-latency infrastructure. - ****Voice Clarity** **Enhancement****: Automated audio optimization for both ends of the line. - **Conversation** **Analytics (Prosodica)**: Uncovers customer trends, at-risk accounts, agent performance, and automation opportunities. - **Professional Services**: Custom software development with full lifecycle support. ## Main Navigation Links - [Home](https://www.vailsys.com/): Company overview and featured services. - [Risk Scoring and Authentication](https://www.vailsys.com/risk-scoring-and-authentication/): Pre-call risk scoring and key network insights for inbound calls using a patented data framework. - [Call Routing](https://www.vailsys.com/routing-and-call-control/): Flexible call routing with low latency and automatic failover. - [Voice Clarity Enhancement](https://www.vailsys.com/voice-clarity-enhancement/): Patented voice measurement and enhancement for both ends of the line. - [Conversation Analytics](https://www.prosodica.com/): AI-powered conversation insights, QA automation, and agent coaching. - [Communications API](https://docs.freeclimb.com): Documentation, SDKs, and quick starts for voice, messaging, and risk scoring APIs. - [Professional Services](https://www.vailsys.com/professional-services/): Full-lifecycle software development, 24/7 IT services, and consulting support. - [About](https://www.vailsys.com/about/company/): Overview of Vail's history and founder. ## Optional - [Culture](https://www.vailsys.com/about/culture/): Vail’s mission and values. - [Leadership](https://www.vailsys.com/about/leadership/): Vail’s leadership team. - [Careers](https://www.vailsys.com/about/careers/): Available job openings and internships at Vail. - [Internships](https://www.vailsys.com/about/internships/): Available computer science/engineering internship opportunities. ## Contact - [Contact Page](https://vailsys.com/contact) - Technical support available via the website ## Key Resources and Documentation - [Documentation](https://docs.freeclimb.com/): Documentation, references, and guides for developers building voice and messaging apps with Vail’s FreeClimb API. - [Blog]([https://vailsys.com/blog](https://freeclimb.com/blog)): The latest industry insights for customer experience and contact center challenges. - [Research](https://vailsys.com/research): Peer-reviewed research publications focused on cutting-edge solutions in speech recognition, text-to-speech, and speaker verification. - [Research Index](/research/research-index/): Published research in voice and AI/ML. ## Key Facts - Vail covers the full caller journey: before the call (risk scoring and authentication), during the call (routing and voice clarity enhancement), and after the call (conversation analytics via Prosodica). - Vail runs carrier-grade voice infrastructure processing more than 12 billion minutes a year. About 1 in 10 U.S. customer support calls are routed through Vail. - Vail has powered communications for Fortune 500 companies since 1991. The platform carries a 99.999% uptime guarantee with automatic failover. - Customers can deploy Vail with hands-on support from Vail's team or integrate directly with existing infrastructure through the FreeClimb API. - Vail works alongside existing contact center platforms and partners rather than requiring a replacement (see Integrations). - Vail's in-house machine learning team researches speaker recognition, liveness detection, and conversational AI, and has published peer-reviewed research, co-chaired an FCC working group, and holds patents in these areas. - Pricing has no long-term contracts, hidden fees, or upfront charges. Contract, subscription, pay-as-you-go, and licensing options are available. ## Company Structure Vail Systems is the parent company of [Prosodica](https://prosodica.com/), [Versay Solutions](https://versay.com/), and [FreeClimb](https://freeclimb.com/). ## Pricing Model Vail offers the following pricing models: - Contract - Subscription - Pay-as-you-go - Licensing ## Pricing and Access - Request a custom quote: https://www.vailsys.com/pricing/ - Inquiries and demo bookings: [https://www.vailsys.com/contact/](https://www.freeclimb.com/contact) - Free API trial available via: [https://freeclimb.com/dashboard/login/](https://freeclimb.com/dashboard/login/) ## Docs Find comprehensive documentation and other developer resources for Vail’s communication API: - [FreeClimb API basics](https://docs.freeclimb.com/docs/the-basics-overview): Brief overview of how FreeClimb API works with SDKs. - [Voice API quick start](https://docs.freeclimb.com/docs/voice-overview): Overview of voice calling capabilities and resources using FreeClimb API and PerCL. - [Messaging API quick start](https://docs.freeclimb.com/docs/sms-overview): Overview of SMS and MMS capabilities and resources using FreeClimb API. - [Risk Scoring API](https://docs.freeclimb.com/docs/risk-scoring): How to integrate risk scoring into applications. - [References]([https://docs.freeclimb.com/reference/api-reference-overview](https://docs.freeclimb.com/reference/api-reference-overview)): Information about requests, responses, and webhooks. ## Competitor Comparisons Vail positions itself as an alternative to: - Bandwidth - Twilio - Vonage - NICE - [Boost.ai](http://boost.ai/) - Cognigy - Pindrop - Goodcall - Alorica - Capacity - Liveperson - Zingly ## Integrations Vail integrates with most major contact center platforms, including: - Avaya - AWS - Genesys - Amdocs - Cisco - ICM - Nuance - Google - TalkDesk ## Underpinning Technologies and Engines The Vail platform utilizes the following technologies: - SIP RTP VoIP connectivity - Retrieval-Augmented Generation (RAG) - Kaldi Speech Recognition - Visual IVR / Mobile Webchat - WebRTC - RASA and RASA actions - Rules-Based and Machine Learning Algorithms - Deep Learning AI - Natural Language Processing (NLP) - Generative AI - Supervised, Unsupervised, Semi-Supervised, Self-Supervised, Ensemble Methods, and Transfer Learning - STIR/SHAKEN caller ID authentication ## Target Audience Key clients and target markets for Vail include: - Client Support and Service - Telecommunications - Financial and Banking - Retail and E-Commerce - Travel and Hospitality - Healthcare - Government and Public Services ## Roles - Data Analyst, Chief Marketing Officer, Information Technology Manager, Customer Service Representative, Head of Customer Service/Experience, Customer Experience Manager, Head of Contact Center, Vice President of Customer Success, Technical Support Representative, Head of Operations ## Social Media Vail social media links: - LinkedIn: [https://www.linkedin.com/company/vail-systems/posts/](https://www.linkedin.com/company/vail-systems/posts/) - YouTube: [https://www.youtube.com/@FreeClimbfromVail](https://www.youtube.com/@FreeClimbfromVail) ## Policies - Privacy Policy: [https://www.vailsys.com/privacy/](https://www.vailsys.com/privacy/) - Terms of Service: [https://www.vailsys.com/terms/](https://www.vailsys.com/terms/) - Privacy and Security: https://www.vailsys.com/privacy-and-security ## Sitemap https://www.vailsys.com/sitemap.xml