Offering delivers enterprise-grade hosted voice platform and award-winning network speech applications that complement Microsoft's unified communications strategy
Vail Systems, a provider of enhanced telephony and voice hosting solutions, and wholly-owned professional services subsidiary, Versay Solutions, announced today the immediate availability of a suite of services optimized for Microsoft Office Communications Server 2007, a cornerstone of Microsoft's unified communications strategy. Having attained Gold Certified Partner status in the Microsoft Partner Program, Vail and Versay provide enterprises a wide range of IVR options—from speech application VUI design and development services tailored for both On Demand and premise-based deployments to advanced call control solutions designed to meet the demands and promise of next generation VoIP networks.
The Microsoft Xbox product team wanted to improve the experience of the call-center help line for Xbox customers. In addition to increasing the overall level of call-center efficiency, the team wanted to increase the productivity of call-center agents and reduce support costs. The existing solution, which used a voice-activated menu to route calls, had many performance issues and was not meeting the team's business needs. Microsoft Information Technology (Microsoft IT), along with a team of internal and external developers, created a customized application built on Microsoft" Office Communications Server 2007 Speech Server, Microsoft ASP.NET, Microsoft SQL Server™ 2005, and Microsoft Visual Studio" 2005. This application, an in-production beta, has already resulted in automated problem resolution, improved call containment, and cost savings.
If you get back a CSTAErrorCode with an '<operation>generic</operation>' when trying to use the SupervisedTransferControl from MSS Tips and Tricks try the following:
You need to add the XML processing instruction to each CSTA message that you send. For example:
"<?xml version=\"1.0\" encoding=\"UTF-8\"?>" +
<ConsultationCall...
This is not a SIP TIM related issue but more an application development issue. For more details please refer to Microsoft documentation and related support resources. But here is an outline which you can follow. Please treat this helpful application development hint rather than a full fledged description of the solution. It is provided as is.
In your supervised transfer .ascx file ( assuming you are using the sample code from the Microsoft site )...
Just before the other speech:SmexMessage tags add a tag like this:
<salt:prompt id="mypromptid" oncomplete="restartonholdprompt()" href="./onholdmusic.mu.wav">
<salt:content href="./onhold_music.wav" />
<salt:prompt>
This basically defines a prompt object with an id mypromptid and an oncomplete handler.
In the ConsultationMessage_Onclientreceive function, when you get the held event, start the prompt with:
mypromptid.Start();
Also in your oncomplete handler add the call:
mypromptid.Start()
A converged speech platform based on the Microsoft Speech Server can provide end users with access to PSTN, PBX, and VoIP calls. This application note provides detailed instructions for creating such a converged platform, which handles a variety of PSTN protocols (analog, T-1/E-1, ISDN), PBX switches, and SIP, by using products and technologies from Intel, Microsoft, Paraxip Technologies, and Vail Systems.
Download Intel Application Note
Welcome to the new Vail Solutions for Microsoft Speech Server news and support web portal!
We've added support information about the Vail SIP TIM and Vail Hosting Solutions as well as general information about the MSS platform and SASDK. We will be adding areas discussing other Vail MSS Solutions including our Microsoft-certified Vail Address Capture and Vail Auto Attendant applications. So stay tuned.