These days, space, time, and money are all precious. Consider saving all three by giving Vail's Voice Hosting Service a try.
Vail's Voice Hosting offers developers and enterprise IT staff a variety of external voice platform and hosting options to support internally-developed voice applications without the need to acquire expensive equipment and software to meet peak call load. Thus, providing you with the control, extensibility and time-to-market advantages you need.
With either VXML 2.1 / CCXML or Microsoft Managed Code right at your fingertips, you're free to develop unique, state-of-the-art enhanced telephony applications that are tailored to your specific needs while utilizing open standards-based scripting and development tools. Upon completion, Vail will host the requisite voice platform and provide the telecom services that will support your application in a shared or dedicated environment. By partnering with Vail, we provide you with the choice to host your application at your facility for maximum control or at one of Vail's managed colocation facilities.
Vail provides nationwide local, domestic and international long-distance carrier services, speech-recognition licenses, CTI integration, recording capabilities, a twenty-four-hour virtual network operations center (VNOC). All this is available for a low per-minute cost.
Each of our voice platform hosting services are N+N carrier-grade, scalable to your needs, and have been proven trustworthy by extreme load and heavy use. By providing a simpler alternative to hosting everything on your own premises, they save your organization time, money, and resources.
Our hosting services are run from our own data centers, which extend across four redundant sites in Deerfield, Illinois; Chicago, Illinois; Aurora, Colorado; and Southfield...
Our hosting services are run from our own data centers, which extend across four redundant sites in Deerfield, Illinois; Chicago, Illinois; Aurora, Colorado; and Southfield, Michigan. These data centers are all interconnected by Level 3 Communications carrier-grade broadband services, and their facilities are protected by complete power backups, restricted personnel access, and environmental control systems, including chemical fire suppression. And if a larger service capacity is needed, the modular architecture of the platform makes adding a new server a simple business of plug-and-play.
Most of the data centers contain redundant telephony access points, which protect our servers against a local fiber cut. In the event that a carrier experiences an outage, all traffic can be moved to another carrier without interruption. Every detail has been provided for.
Each site is made up of a number of SIP-based VoIP processing cells. Individual servers in each cell are Intel-processor-based computers running Solaris, LINUX, or Microsoft Server 2005. These servers run numerous processes including automated speech recognition (ASR), text-to-speech (TTS), call conferencing, messaging (voicemail, e-mail, FAX, paging), call analysis, and web services, all without the need for any traditional telephone or switching equipment.
All sites are connected to multiple providers, both local and long-distance, via multiple DS3-level access points on a SONET Ring. Today, Vail has IP voice connection and PTSN connectivity with AT&T, Level(3), Global Crossing, and Verizon, as well as PTSN exclusively for Focal and British Telecom.
For Internet connectivity, Vail also runs multiple data service providers in tandem. These providers are all fully redundant, and a multi-conduit Gig-E connection links data centers. If Internet access is lost at either site, traffic is seamlessly routed via our WAN connections.
With over fifteen years of experience in the telecommunications business, Vail is ready for any possible problemâ??no matter how unusual. We know that â??an ounce of preparation is worth a pound of cure,â?? and we are prepared.
Vail understands the many factors that can harm the reliability of even the latest voice applications. From system hardware and sub-system inoperability to telecom service provisioning...
Vail understands the many factors that can harm the reliability of even the latest voice applications. From system hardware and sub-system inoperability to telecom service provisioning, and even to the complexities of today's speech recognition software, we know that applications need around-the-clock care to guarantee maximum uptime and uninterrupted service.
Our Virtual Network Operations Center (VNOC) runs twenty-four hours a day, seven days a week, and provides monitoring and testing services ranging from automated user-side application testing to in-depth port and application-level monitoring, tracking, and reporting. Monitoring screens at our network operations center provide information on every critical element of the Vail Voice Platform, as well as on all live applications. Trained VNOC technical personnel maintain watch over every element in the Vail Voice Platform, respond to resource- and port-specific alarms, and check telecom and data service availability. Our VNOC staff also makes regularly-scheduled test calls to client applications, in order to ensure that everything is functioning to perfect satisfaction.
When providing platform hosting, Vail calculates the number of servers needed at peak capacity and then configures twice that number, with all scattered across multiple data centers. At each data center, the servers for the application are divided into...
When providing platform hosting, Vail calculates the number of servers needed at peak capacity and then configures twice that number, with all scattered across multiple data centers. At each data center, the servers for the application are divided into at least two computing cells. Thus, if machine server failure does occur, it can simply be taken off-line, and the redundant servers within the cell will pick up the load. In the highly unlikely event that an entire cell fails, the call load is distributed among the three remaining cells, turning what might have been an emergency into standard operating procedure. Only in the event of an entire data center failing do we have anything resembling an emergency.
This careful policy allows Vail to take a single cell off-line for maintenance while still providing full application redundancy. At no time will a single server failure, or a cell maintenance operation, disrupt the redundancy of any application.
Transforming possible emergencies into standard procedures is the reason for Vail's history of excellent customer service. We are always alert to the possibility of something going wrong, and are seldom disappointedâ??but we ensure that our customers are seldom disappointed either.
To ensure that all our applications continue to behave reliably, our Virtual Network Operations Center (VNOC) also tracks call and behavior patterns over time. Our careful analysis of past data can often reveal...
To ensure that all our applications continue to behave reliably, our Virtual Network Operations Center also tracks call and behavior patterns over time. Our careful analysis of past data can often reveal performance inconsistencies (e.g. in call duration, call volume, and so forth), spikes in system resource consumption, and even unusual call activity that may be linked to unauthorized use. The VNOC can then suggest methods for improving the use of your application, and recommend necessary steps to prevent critical failures before they occur.
These VNOC services are all conducted according to documented guidelines, and comply with customer security requirements. They allow Vail to resolve any issues quickly, and ensure that callers may continue to access the system without any difficulty.
