Founded in 1991 to help Fortune 1000 companies anticipate and solve their changing telephony needs, Vail quickly became an industry leader in developing computer telephony applications.

Vail developed a call processing platform that integrated telephony-grade Intel®-based hardware, open source operating system software, and Vail-developed software based on industry standard protocols. This platform continues to operate today without any system-wide failures while steadily growing to handle higher call volumes and new generations of applications.

Vail opened a second, fully redundant, platform on a separate power grid in 1994 to further insure application reliability and expand call volume capacity.

Building on its reputation as an innovator, Vail developed the Vail Voice Platform and launched its first speech recognition application in 1996.

In October of the same year, conceptual and application development began on the Webley Personal Assistant®. A logical extension of the plug-and-play functionality of the voice platform that Vail pioneered, Webley was one of the industry's first speech-enabled unified communications services, featuring a virtual attendant and giving clients single phone number-access to a diverse array of calling and messaging services. Vail spun off this technology into Webley Systems in early 1998.

Vail opened the Vail Network Operations Center (VNOC) in June 1999 to provide round-the-clock network, platform and application-level monitoring and testing. VNOC staff check all production applications and critical network and platform elements to prevent failures before they happen.

Vail converted the underlying framework of the Vail Voice Platform to Session Initiation Protocol (SIP)-based Voice-over-IP (VoIP) and added a VoiceXML programming interface.

This conversion heralded a new chapter in Vail's continued committment to open standards and building next generation network services. With VoiceXML, the Vail Voice Platform became home to a new class of speech application that could be developed within a customer's web infrastructure. SIP added unprecedented scalability and flexibility. Customers realized tremendous cost savings and added features by delivering enhanced services like audio conferencing and voice IVR applications over their VoIP networks.

Anticipating that other next generation telephony and voice application service providers would have a similar need for an open standards-based, highly scalable, multi-application solution, Vail spun out its platform technology into Verascape in September, 2000.

In 2001, as the demand for individually customized speech applications grew, Vail recognized a need for a new type of solution provider— one that would consult with enterprises about all of the factors that contribute to a cost-effective and successful speech strategy. Vail decided to build a company with the skill set and focus to deliver end-to-end speech solutions that decrease costs and improve customer service for enterprises. Versay Solutions was founded by Vail as a wholly owned subsidiary in February, 2002.

Vail saw tremendous growth in the speech-enabled IVR market in 2003. The year was marked by several large application developments for major accounts. In the Summer, Vail announced a strategic relationship with Microsoft Speech Server and joined the MSS Partner Program. As part of this alliance, Vail has added SALT application support to the Vail Voice Platform.

Today, Vail continues to provide customers with cost-effective, individually customized telephony solutions across a broad range of industries, business sizes, and application classes. Together with a growing roster of partners, the company remains focused on pushing technology into new directions and seeking out the best solution for increasingly complex communications needs.