Vail's Routing and Call Control (RACC) is a network-based enhanced routing service that allows large enterprises, outsourced contact center organizations, and conferencing-service providers to manage their routing with speed and easy efficiency. Whether the supporting circuits are based on traditional TDM or next-generation SIP, Vail's RACC helps its users uniformly manage their real-time routing and treatment of front-end calls, and to perform trunk-group management of distributed back-end sites.
Unlike traditional routing services where the carrier controls the call-routing and enhanced services, RACC functions independently of carrier or transport. Customers can easily manage the RACC through a browser-based interface, and control their call routing based either on the RACC's pre-set routing rules, or on real-time routing instructions from an organization's CTI system.
Whatever you choose, Vail's RACC makes it simple to route and manage as many calls as you like. Your call flow -your rules.
