CallPush™ is Vail's outbound voice messaging service that enterprise customers use to deliver static pre-recorded voice messages. CallPush™ is a web-driven self-service outbound voice messaging service that allows you to upload your pre-recorded voice messages and set campaign parameters including: date and time, prompts for answering machine/voice mail vs. live answers, and advanced call handling based on call disposition. Given so many options, you can fine-tune outbound campaigns to match your exact specifications. You can even watch their campaign's progress in real-time and view results just minutes after it completes.
CallPush Interactive™ allows organizations to leverage all of the outbound message delivery capabilities of CallPush™, but also incorporates interactive voice capabilities such as touchtone (DTMF), speech recognition based IVR, and integrated text to speech. These interactive capabilities allow organizations to deliver personalized voice messages to end customers that include their name and/or account information. Additionally, with the press of a digit or a spoken command, they can request further information, contact a live agent directly, or request a live agent callback.
CallPush Survey™ allows organizations to quickly and effectively gather information from their customers or constituents regarding their opinion of a product, service, or political candidate via a simple phone-based survey. Vail CallPush Survey™ includes all of the necessary platform, application, and telecom services to easily, efficiently, and timely obtain critical information to help improve your product, service, or obtain critical voting information. CallPush Surveys™ can be DTMF or Speech-based depending on your needs. With CallPush Survey™, you do not have the technology limitations for those without FAX machines, email, or Internet access. And given the immediacy and conversational quality of a telephone call, people are often more apt to participate in phone-based surveys than if contacted by email or regular mail. Touch-tone or speech-recognized responses are automatically recorded and tabulated and made available via web reports. This information proves invaluable in profiling your customer base and improving the quality and scope of the information you deliver to them in the future.
